The benefits of real-time operations and collaboration across teams

Wed, 5th Sep 2018

FYI, this story is more than a year old

PagerDuty announced a new set of integrations with Atlassian that helps teams across the enterprise to take action on incidents and collaborate in real time.

As part of its 300-strong integration ecosystem, PagerDuty enriches and deepens its commitment to helping its common customers automate work by enhancing key integrations for the Atlassian suite. These products include Jira Software, Jira Service Desk, Bitbucket, Statuspage, and a new integration with Jira Ops, Atlassian's newest product.

These Atlassian integrations expand PagerDuty's platform ecosystem which includes other issue-tracking and IT service desk providers such as ServiceNow, Microsoft, and BMC.

These represent some of the broader integration types within the larger ecosystem that also includes monitoring, security, ChatOps, developer productivity and customer support products. The platform, powered by machine learning, leverages nine years of data from over 10,500 customers to intelligently manage digital signals and orchestrate complex responses across all sized organisations.

The PagerDuty-Atlassian set of integrations enable teams to manage the real-time operations lifecycle:

Detect: Gain real-time operational intelligence to identify critical issues, prioritise actions, and engage the right people, leveraging PagerDuty's 300+ integrations and machine learning-powered event intelligence.
Respond: Enable rapid, automated incident management and notification, providing bi-directional sync and full visibility of all incidents, whether incidents originate in Jira or PagerDuty.
Collaborate: Orchestrate and mobilise teams for real-time collaboration to resolve incidents and engage stakeholders across Development, IT Ops, Support, and Security.
Improve: Analyze opportunities to enhance operations and team health and capture post-mortem learnings for future incidents.

The enhanced integrations supposedly help organisations and teams of any size to quickly and easily get started and derive greater value from both PagerDuty and Atlassian products.