Story image

How AI can improve employee productivity

05 Nov 2018

Artificial Intelligence (AI) could provide a boost to workforce productivity, but organisations need to build their employees’ trust in these technologies and upskill staff appropriately if they are to take full advantage of the benefits, says recruiting experts Hays.

“AI is already being used to complete vital tasks in workplaces across a range of industries, but it could be used to boost productivity for the workforce generally,” says Nick Deligiannis, Managing Director of Hays in Australia and New Zealand.

PwC analysis suggests that AI could contribute US$15.7trillion to the global economy by 2030, with US$6.6trillion of this figure coming from increased productivity. These gains are expected to come from the automation of processes, coupled with AI technologies augmenting their existing labour force.

While some basic positions are likely to be taken over by machines, AI is also creating a need for more highly-skilled professionals.

HR must build trust and alleviate fears

While AI will undoubtedly make some jobs easier, it can also increase fears around career security within the workforce.

Yet a 2018 study, Is automation labour displacing? Productivity growth, employment, and the labour share by David Autor and Anna Salomons found that AI has had a positive effect on aggregate employment.

“HR will need to support the implementation of AI and ensure it is used responsibly while alleviating the perceived threat that many workers see it posing to their livelihood,” says Nick. “Part of this will involve talking about the rationale behind it, and explaining how it can help individuals perform their job, and potentially develop their career through learning new skills.”

This is supported by Owen Tebbutt, Marketing Leader, Cognitive Process Transformation, for IBM Global Business Services, who says: “The more open an organisation can be about why and where it’s using these technologies, the less concerned employees will be. It’s got to be based around this idea of empowerment. 

“It’s not there to replace jobs but to make your job more impactful, enjoyable and productive. HR needs to be very positive about some of the things this technology can do to make people more productive, happy and fulfilled.”

In the longer term, there can be little doubt that AI will play a more significant role in how organisations are set up and run in the coming years. “A human being is only capable of taking in so much, so we are going to need help sorting through that, and that’s the biggest area where AI can help organisations or people,” says Owen. “The choice is quite stark; we can either drown in data or find a way to benefit clients and the workforce.”

According to Hays, the latter is possible so long as employers are open about the introduction of AI and offer training to employees where needed. In this way, AI will ultimately create a more engaged and productive workforce.

SUSE completes move to independence
“Current IT trends make it clear that open source has become more important in the enterprise than ever before."
Unencrypted Gearbest database leaves over 1.5mil shoppers’ records exposed
Depending on the countries and information requirements, the data could give hackers access to online government portals, banking apps, and health insurance records.
SAS announces US$1 billion investment in AI
"At SAS, we remain dedicated to our customers and their success, and this investment is another example of that commitment."
Two Ministers’ thoughts on blockchain in Oz
Minister Karen Andrews, and Minister Simon Birmingham have released a joint statement on the national blockchain roadmap and extra $100,000 funding.
IntegrationWorks continues expansion with new Brisbane office
The company’s new office space at the Riverside Centre overlooks the Brisbane River and Storey Bridge.
DXC subsidiary takes SAP energy industry partner award
Winners of the awards were selected from SAP’s A/NZpartner ecosystem and announced at the recent SAP A/NZ Partner Kick-Off Meeting held in Sydney.
NetApp and allegro.ai showcase an integrated solution for deep learning
Unlike traditional software, in deep learning, the data rather than the code is of the utmost importance.
Opinion: Moving applications between cloud and data centre
OpsRamp's Bhanu Singh discusses the process of moving legacy systems and applications to the cloud, as well as pitfalls to avoid.