Story image

How Zinier aims to bring automation to the field service industry

15 May 2019

Zinier introduced Intelligent Service Automation and Control (ISAC), an AI-driven platform enabling field service organisations to operate more efficiently. Through its machine learning and analytics capabilities, ISAC helps organisations optimise every aspect of their field service operations, resulting in the highest levels of automation-driven outcomes.

As the volume and complexity of field service requests continue to rise, field service organisations are looking for ways to drive efficiency and lay the groundwork for continued growth. At the same time, technology trends such as 5G in telecom and a sharp increase in the number of IoT-connected devices are creating a flood of new data streams, forcing organisations to move away from manual methods of collecting, analysing, and acting on data.

Zinier’s ISAC platform uses machine learning to analyse data and provide real-time insights, driving productivity and enabling customers to inject automation into every step of the service delivery chain. By comparing a constant flow of field data against historical trends, ISAC is able to recommend the best course of action at any given time.

And with a flexible, open architecture, customers can supposedly apply AI to specific use cases, whether it’s scanning a closeout package for anomalies or recommending a stock transfer by predicting parts required for a work order and an individual technician’s parts on-hand.

“After reviewing a number of solutions, we determined that Zinier was the only one that met all our requirements for flexibility and end-to-end automation,” said NCR Corporation head Luis Miguel Diaz.

“ISAC's AI and automation capabilities will help us manage infrastructure and work more proactively. We consider it a terrific investment in providing better service.”

With ISAC as the foundation, field service organisations can supposedly build AI solutions for the use cases most important to them. All they need to do is determine the scope, criteria, and threshold for AI recommendations and ISAC will take it from there.

“Most companies are looking for ways to drive automation and turn data into actionable insights, but execution remains a challenge,” said Zinier CEO Arka Dhar.

“With ISAC, we’re helping our customers fully embrace automation by giving them a highly configurable tool that can be applied to their specific needs, driving efficiency and providing recommendations based on real-time data and user feedback.”

You only get one chance to make a first impression
Regardless of where you come from one thing is for certain, businesses only get one chance to make a first impression.
Atos develops edge server with security in mind
The BullSequana Edge server is able to securely manage and process IoT data close to the source of data generation so that it is treated immediately.
Virtustream launches new services for cloud applications
The new suite of professional and managed services expands Virtustream’s enterprise application and services solutions.
Secureworks Magic Quadrant Leader for Security Services
This is the 11th time Secureworks has been positioned as a Leader in the Gartner Magic Quadrant for Managed Security Services, Worldwide.
Sony and Microsoft to explore strategic partnership
“Our partnership brings the power of Azure and Azure AI to Sony."
Deakin Uni scores double win with Exabeam partnership
Australia’s Deakin University is partnering with SIEM security company Exabeam in an effort to boost the university’s cybersecurity degree program and strengthen its SIEM capabilities.
Google puts Huawei on the Android naughty list
Google has apparently suspended Huawei’s licence to use the full Android platform, according to media reports.
Fujitsu and Veeam partner to offer simplified backup and recovery
This new partnership promises the increased availability of data and faster recovery from disasters and unplanned system downtime.