Story image

Polycom dials up APAC CX strategy with new appointment

27 Mar 18

Polycom has promoted Andrew Hug to the role of Asia Pacific and EMEA systems engineers area sales vice president.

In his new role, Hug will create a customer-focused strategy that combines securing customer insights and analysis, applying international best practices for product innovation, and enabling more fluid cross-company technical knowledge-sharing.

He will report directly to Asia Pacific, Africa and Europe senior vice president Marco Landi. 

Within Australia and New Zealand, Hug will work closely with Polycom A/NZ Japan and Korea vice president Tony Simonsen to determine A/NZ regional customer needs.

The new role will harness the power of regional customers, both existing and new, to optimise the company’s unified communications solutions.

Hug and team will showcase Polycom’s solutions in their Executive Experience Centres such as the Trio Family, RealPresence Group Series, RealPresence Centro, Microsoft Skype Room systems, RealPresence Immersive Studio, and many more.

Hug is a seasoned industry veteran with extensive experience in the unified communications industry.

At Polycom, he was previously responsible for the technical sales consulting and demonstration facilities group across EMEA.

Prior to this he helped establish Polycom’s technical sales consulting function in China, Hong Kong and Singapore and was also involved in staff recruitment, customer engagement and partner advisory for the service providers.

Hug joined the company in 2001 from Accord where he was the support director covering EMEA and Asia Pacific, and was responsible for both pre- and post-sales support.

Landi comments, “I am pleased to have Andrew lead the systems engineering teams for Polycom in Asia Pacific and EMEA.

“The industry is on the cusp of digital revolution and a part of the challenge is to also identify the best practices that enable the two regions to work in coherence.”

Disruption in the supply chain: Why IT resilience is a collective responsibility
"A truly resilient organisation will invest in building strong relationships while the sun shines so they can draw on goodwill when it rains."
The disaster recovery-as-a-service market is on the rise
As time progresses and advanced technologies are implemented, the demand for disaster recovery-as-a-service is also expected to increase.
Cohesity signs new reseller and cloud service provider in Australia
NEXION Networks has been appointed as an authorised reseller of Cohesity’s range of solutions for secondary data.
The key to financial institutions’ path to digital dominance
By 2020, about 1.7 megabytes a second of new information will be created for every human being on the planet.
Proofpoint launches feature to identify most targeted users
“One of the largest security industry misconceptions is that most cyberattacks target top executives and management.”
What disaster recovery will look like in 2019
“With nearly half of all businesses experiencing an unrecoverable data event in the last three years, current backup solutions are no longer fit for purpose."
NVIDIA sets records with their enterprise AI
The new MLPerf benchmark suite measures a wide range of deep learning workloads, aiming to serve as the industry’s first objective AI benchmark suite.
McAfee named Leader in Magic Quadrant an eighth time
The company has been once again named as a Leader in the Gartner Magic Quadrant for Security Information and Event Management.