Story image

Unified communications and collaboration: The way of the future?

22 Mar 2016

Unified communications and collaboration (UC&C) can offer businesses much more than conventional voice over IP (VoIP) telephony platforms, according to NetScout, the provider of application and network performance management products.

According to the company, organisations need to take a holistic approach to make the most of this technology and avoid potential challenges further down the track.

Amit Rao, NetScout APAC director, says, “Traditional VoIP systems are usually independent of other IT systems, even though they often share the same network infrastructure. Dealing with the failure of such systems is a relatively straightforward affair.

“However, UC&C platforms are fast replacing VoIP systems as the go-to technology for enterprises to interact both internally and with other businesses. These platforms often include voice, video, conferencing, and instant messaging data streams. It can be much more challenging to identify the root cause of problems that may hamper the effectiveness of these platforms.”

Organisations need to make sure they are prepared for UC&C technology to take a larger role in business processes. This can be achieved by taking a holistic view of the complex environment UC&C platforms generally inhabit to identify the causes of potential problems that may impact telepresence and collaboration services, according to the company,

Rao says, “If organisations don’t make the effort to work out the business processes to deal with the complexity of UC&C technology before its implementation, they face the danger of being at the mercy of technological stumbling blocks that may arise."

“To combat this, organisations need to build holistic service assurance capabilities that work in multi-vendor environments, into new UC&C deployments at the very beginning of a transformation project. This way, they can rapidly troubleshoot trial rollouts and monitor the operational system from day one," he says.

Microsoft urges organisations to tackle data blindspots
Despite significant focus placed on CX transformation, over a third of Australian organisations claimed that more than one in five of their projects failed.
Raising the stakes: McAfee’s predictions for cybersecurity
Security teams and solutions will have to contend with synergistic threats, increasingly backed by artificial intelligence to avoid detection.
Renesas develops 28nm MCU with virtualisation-assisted functions
The MCU features four 600 megahertz CPUs with a lock-step mechanism and a large 16 MB flash memory capacity.
DOCOMO ranked world's top mobile operator in 5G SEP applications
NTT DOCOMO has been ranked the world's leading mobile operator in terms of applications for candidate standard-essential patents.
Exclusive: Ping Identity on security risk mitigation
“Effective security controls are measured and defined by the direct mitigation of inherent and residual risk.”
CylancePROTECT now available on AWS Marketplace
Customers now have access to CylancePROTECT for AI-driven protection across all Windows, Mac, and Linux (including Amazon Linux) instances.
Gartner’s top 10 data and analytics trends for 2019
Data is the fuel for the modern world, and analytics the engine. Gartner has compiled the top 10 trends to watch this year.
How CIOs can work with colleagues to drive new competitive advantages
"If recent history has taught us anything, it’s that the role of the CIO is always changing, and that it won’t stop changing anytime soon."