Zoom Video Communications has expanded its Zoom Phone cloud PBX with a beta Australia service launch, the release of bring your own carrier (BYOC), and other enhancements.
Zoom Phone is a cloud phone system available as an add-on to Zoom’s Meetings service. Support for inbound and outbound calling through the public switched telephone network (PSTN) and seamlessly integrated telephony features enable customers to replace their existing PBX solution and consolidate their business communications and collaboration requirements into its video-first platform.
Existing features include the ability to elevate Zoom Phone calls to Zoom video meetings, the Zoom Contact Center Partner Program (native integrations with charter members Five9 and Twilio), the Zoom Phone Salesforce Integration, and zero-touch provisioning service integrations with Poly and Yealink.
New to Zoom Phone:
“We have prioritised innovating quickly to expand the reach and functionality of Zoom Phone,” says Zoom Asia Pacific head Michael Chetner.
“I am proud to extend our services into our key markets of Australia, and to provide leading-edge features such as BYOC, which gives more flexibility and control to our valued customers.”