Technology news for Australia's largest enterprises
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How companies deploy AI to enhance the customer journey
“Pairing automation and machine learning with live agents lead to happier customers, more satisfied employees and financial rewards."
11 Mar 2019
Why 87% of APAC SMBs are moving to the cloud
While there is a definite market appetite for cloud-based solutions, respondents rate a wide range of other emerging technologies as higher priorities in the next one to two years.
27 Feb 2019
Genesys PureCloud generates triple-digit revenue growth year on year
In Australia and New Zealand, the company boosted PureCloud revenue by nearly 100%.
11 Dec 2018
A new AI-powered routing engine creates predictive customer experiences
Genesys Predictive Routing uses historical performance data and matches customer and employee attributes.
04 May 2018
Genesys acquires Altocloud to bolster CX capabilities
With this acquisition, Genesys increases its capability to engage and intervene in a customer’s journey at the right moment to drive a desired action.
01 Mar 2018
Genesys appoints Tony Winterbottom to lead its government division
The former Teradata executive will help the customer experience provider grow its presence within the A/NZ public sector.
12 Jan 2018
Survey shows companies with best tech also have best customer experience
A new survey has revealed a clear connection between customer experience and technology adoption - but human capital is still very important.
12 Oct 2017
Gartner labels Genesys the leading vendor for contact centre infrastructure
Genesys has been deemed a Leader in the Gartner 2017 Magic Quadrant for Contact Centre Infrastructure, Worldwide.
24 May 2017
New product integration from Genesys to benefit cloud users - and partners
Genesys and its global partners will resell eMite dashboards and analytics for the PureCloud by Genesys solution as a bundled offering.
18 May 2017
Christchurch's Ravensdown ramps up CX with new digital approach
“More than three-quarters of our sales are generated by long-term contracts, so it’s crucial to build and maintain these vital customer relationships.
12 May 2017
Help needed to convince local businesses of value of IoT for CX
Technology providers will be crucial in helping businesses embrace IoT to improve customer experience, with a new report showing ANZ adoption lagging.
20 Mar 2017
Genesys APAC Partner Conference – Dimension Data on top
Genesys recently recognised its top performing partners at its annual APAC Partner conference - here are this year's award recipients.
16 Mar 2017
IoT adoption in Australia & New Zealand lagging behind rest of APAC
“The success of an organisation hinges on its ability to understand what customers want to deliver differentiated services."
15 Mar 2017
MYOB teams up with Genesys to provide integrated customer service experience
“With Genesys and Global Speech Networks, we are investing more than ever in our customer experience."
15 Feb 2017
Expert insights: How you can keep up with the new connected customer
The connected customer is the symptom of their time and they are the next profit centre for all customer-facing businesses - here's some advice.
29 Dec 2016
Genesys expands business, swallows up Interactive Intelligence
"With this announcement, Genesys ushers in a new era in customer experience."
02 Dec 2016
Genesys aims for "next level" of growth with new MD & sales VP hire
Genesys has appointed a new managing director & VP of sales for its ANZ operations as the company hopes to take its services "to the next level".
31 Oct 2016
Genesys announces its new Microsoft status
“Genesys has taken care of all integration challenges so that customers can leverage Skype channels as part of an omnichannel customer experience.”
21 Sep 2016
AppFoundry & DevFoundry accelerate customer experience for Genesys
Genesys says that together, AppFoundry and DevFoundry have enabled its customers to connect to a wider ecosystem of customer experience providers
04 Aug 2016
YOU’RE INVITED: G-Summit – the world’s most extensive CX roadshow
Global forums in five continents share best practices on the world’s #1 CX platform to help companies and organisations deliver exceptional CX.
28 Jul 2016
Genesys omnichannel solution delivers big ROI, study shows
Genesys has released new research that indicates its omnichannel engagement solution delivers big financial returns to customers.
22 Feb 2016
Dimension Data named MVP for Genesys
Dimension Data has been named the Most Valuable Partner 2015 for Asia Pacific byGenesys at the G-Force 2015 awards.
24 Nov 2015
Genesys G-Summit global event comes to New Zealand
The Genesys global G-Summit event series is making its way to New Zealand, and will showcase this year’s theme of ‘Next-Generation CX’.
17 Jul 2015
CX solutions key to digital transformation
New research by reveals link between investment in customer experience and increase in profitability, revenue growth and customer retention.
26 Jun 2015