IT Brief Australia - Technology news for CIOs & IT decision-makers

Knowledge Management stories

Story image
JDD Furniture & Aston University unite to enhance efficiency
This month
#
ml
#
ai
#
office
Birmingham's JDD Furniture partners with Aston University in a Knowledge Transfer Partnership to bolster production efficiency amidst rising post-pandemic demand for custom office furniture.
Story image
The benefits and risks of Artificial Intelligence
This month
#
ai
#
customer service
#
it spending
AI is a powerful business tool, yet it carries potential risks. According to Immuta's 2024 Data Security Report, robust data governance is crucial to maintain security.
Story image
Basware unveils global expansion plans after bookings surge by 52%
Last month
#
martech
#
cx
#
compliance
Following a 52% surge in bookings, global AP automation leader Basware reveals expansive growth strategy, with a firm focus on AI innovation, customer growth, and fraud prevention.
Story image
AI reshaping knowledge management for optimal asset use
Thu, 14th Dec 2023
#
big data
#
bi
#
ai
Putting data in the right context makes it more useful, and AI and technologies like cognitive search can streamline this process.
Story image
Asia Pacific retail banks show growing interest in Generative AI
Fri, 24th Nov 2023
#
martech
#
cx
#
ai
Asia Pacific retail banks are showing increased interest in Generative AI, with 41% planning to invest, indicates an IDC report.
Story image
Conversational AI expected to transform banking sector, claims Amelia survey
Mon, 16th Oct 2023
#
contact centre
#
cx
#
martech
Survey reveals that 83% of banking sector believes Conversational AI will have a positive impact, according to Amelia.
Story image
Knowby Pro 4.0: Revolutionizing knowledge management with enhanced user experience
Fri, 13th Oct 2023
#
smartphones
#
apple
#
cx
Knowby Pro 4.0, a game changer in knowledge management, promises enhanced user experience with a new web interface.
Story image
47% digital workers struggle for information to be effective: Gartner
Thu, 11th May 2023
#
productivity
#
workplace
#
gartner
Digital workplace leaders can implement shared applications and practices to drive better business outcomes, Gartner reveals.
Story image
Black & White Engineering Expands Global Team with 93 New Hires
Thu, 16th Feb 2023
#
knowledge management
#
young people
#
collaboration
Engineering firm Black and White Engineering is expanding its workforce, having experienced a 34% increase in staffing over the past year.
Story image
Starmind appoints Michelle Chen as board of directors
Fri, 17th Jun 2022
#
payroll systems
#
hcm
#
board of directors
Tech executive, Michelle Chen, joins board of directors at Starmind, bringing experience in growing companies globally, including Uber and Typeform.
Story image
Syniti updates Knowledge Platform with cloud-based version
Fri, 6th May 2022
#
cloud services
#
digital transformation
#
software updates
Building on the existing platform, the company is introducing the fully cloud-based version of Syniti Advanced Data Migration, now called Syniti Migrate.
Story image
Zoho Corp launches new e-learning tool, TrainerCentral
Fri, 22nd Apr 2022
#
edutech
#
e-learning
#
skills shortage
Zoho launches TrainerCentral, a new business division aimed at filling the gap in the e-learning market and helping trainers create online courses.
Story image
Kiwi tech stories: How one change helped retail crime intelligence platform Auror to win the market
Mon, 5th Jul 2021
#
microsoft
#
auror
#
knowledge management
One of Auror’s biggest challenges was the decision to re-platform its software solution after only a couple of years into its business.
Story image
Nitro report suggests poor document workflows hurt knowledge workers
Mon, 4th Nov 2019
#
printing
#
cloud services
#
document management
Flawed doc workflows hike stress, risk jobs, Nitro study warns.
Story image
Millions wasted on poor knowledge management solutions
Mon, 14th Oct 2019
#
big data
#
bi
#
contact centre
A survey by Ecosystm has revealed that businesses are spending over US$600,000 on average on solutions that are adding little to no value.
Story image
Ngā Pae o te Māramatanga empowers Māori cultural research
Wed, 7th Nov 2018
#
māori
#
maori education
#
knowledge management
NPM unveils nine initiatives to boost Māori research, targeting areas like digital platforms and climate response.
Story image
Insurance systems provider EIS partners with Microsoft Bot Framework
Fri, 12th May 2017
#
crm
#
contact centre
#
microsoft
The move is the latest in the trend of companies leveraging the power of AI and machine-learning in their knowledge management.
Story image
Letter from the editor: Changing of the guard and on to newer, more exciting things
Fri, 12th May 2017
#
cloud services
#
fintech
#
cx
KP is the new editor for bizEDGE, and would like to share her thoughts on the direction she wants the site to head in.
Story image
Zendesk announcing machine learning-powered knowledge management solution
Thu, 4th May 2017
#
ml
#
it automation
#
ai
Zendesk Guide features an app to help teams share their collective knowledge with customers more effectively and a new bot for self-service support.
Story image
Knowledge management critical to deliver customer satisfaction – Frost & Sullivan report
Thu, 27th Apr 2017
#
crm
#
cx
#
martech
Frost and Sullivan report underscores knowledge management as key in achieving heightened customer satisfaction in the digital age.
Story image
A loyal customer
Mon, 1st Feb 2010
#
smb
#
knowledge management
#
idc
In New Zealand, small businesses, making up 97.2% of all companies, seek nimble IT solutions for growth, highlighting a vast yet challenging market.
Story image
GeekGirl on best practice and benchmarking
Wed, 1st Jul 2009
#
ict
#
social media
#
collaboration
Companies are being encouraged to let their staff create a community of practice (CoP) to drive best practice and innovation in the workplace.
Story image
Service with a smile
Wed, 1st Jul 2009
#
it infrastructure
#
itsm
#
it management
Organisations facing IT management changes can consolidate their service desk for streamlined support, higher service levels, and reduced costs.
Story image
So you’ve been asked to do an interview
Fri, 1st Sep 2006
#
knowledge management
#
media
#
ndi
Preparing for an interview? Ensure a compelling reason and clarity on what you aim to say to maintain credibility and interest.