All stories - Page 453

Over half of customer service agents struggle with accurately recording customer requests, leading to frustration, according to a study by Pegasystems.

Paessler appoints Joachim Weber as Chief Technology Officer to lead development team and enhance product portfolio.

Google has announced Melbourne-based digital agency Megaphone Marketing as one of its 2022 Google Premier Partners.

VMware has announced the appointment of two executives to the company's Go-To-Market Leadership team to advance its digital business model.

NICE  has announced the expansion of its partnership with Google and the optimisation of CXone, its cloud native customer experience platform, for Chrome OS.

It's been hard to escape NFTs and the Metaverse over the past year. But does the public really trust these new virtual innovations?.

Australian consumers increasingly satisfied with internet and phone providers as complaints drop, says Telecommunications Industry Ombudsman.

Critical to every organisation is how to stop a cyber-security breach AND the damage it causes and do so within available budgets.

Many businesses are realizing the benefits of a cross-cloud strategy, allowing data to move easily between multiple public clouds. .

Global fintech platform, Airwallex, has added two essential senior hires to its leadership team, expanding the company’s presence in the US.

Appian launches Appian Process Mining to streamline complex processes and address workflow bottlenecks faster.

Off the back of the raise, additional products and features will be expedited with Slyp announcing payment linked loyalty is on the roadmap for 2022.

Enterprise AI software and solution provider, SenSen Networks, has announced it's been granted an additional patent by the US Patent and Trademark Office.

TCS has built a set of industry-specific IoT solutions with predictive and self-aware systems that use AI and machine learning.

Backbase appoints Chris Vanden Berghe as regional VP of technology for Asia Pacific to drive product development and expansion.

The Logitech RightSight 2 uses audio and video AI to detect people's placement in the room and the location of their voices.

Payments innovation will shift from consumers to businesses in the next decade as tech firms create autonomous payments in connected devices, says Forrester.

A Micro Focus survey finds COBOL is viewed as strategic by 92% of respondents, and the amount of COBOL code in daily use increased to 775-850 billion lines.

The Sydney data centre is the fourth NEXTDC facility in Australia to host AWS Direct Connect for private network connections.

Forrester expects vaccination rates, and the reopening of economies will produce more sustained tech market growth, on par with or higher than before COVID-19.

The world’s first AI marketplace to help SMEs compete with Big Tech announces its pre-seed raise led by Fuel Ventures and Hambro Perks.

The latest ESET Threat Report reveals key insights into external attack vectors, email threats, and the impact of cryptocurrency exchange rates.

The alliance gives Netpoleon's channel partners access to a security platform that leverages AI-based behavioural data science.

HID Global sales director, Bernard Evans, discusses trusted identity solutions and market trends in the Asia-Pacific region. #TechDay.