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Every day CX becomes a more valid metric with which to measure a business’s success, with a rise in better business outcomes directly proportional to amount invested in CX.More

Vendors added and upgraded, alongside the old reliables in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center. More

The third ledger' could transform the way that organisations interact with each other, says Dr Sanjaya Kuruppu.More

With construction due to commence in July, the initial investment of AU$17 million will be used to build stage one by December 2020.More

SAS’ AI and analytics more tightly integrate with Microsoft Azure; Microsoft to bring cloud-based SAS industry solutions to its customers.More

Shine Lawyers uses K2's intelligent process automation solution to drive operational efficiencies and reduce cost, while also reducing legal complexity and simplifying its client on-boarding process.More

The industry veteran brings over 30 years of experience to his new role as chief marketing officer, and will focus on the company's transition to cloud and its wider marketing strategy.More

Poly’s Room Solution for Teams Rooms comes in a variety of different configurations for different room sizes, depending on individual requirements.More

"As we move through Q2, we can expect to see more use of video as well as more unique and innovative use cases, as organisations across the globe continue to stay connected with their employees and customers."More

“Through the establishment of a Corporate Foundation, we are extending investments in security training and education, employee community engagement and disaster relief efforts to empower and protect our communities, as well as positively impact our business, employees, customers and shareholders.”More

Nintex Workflow Cloud can now be used in Australia in New Zealand, Nintex announced today, via a Microsoft Azure data centre in Victoria, Australia.More

VMware says Anderson will play a crucial role in leading the team in the region in its aim to enable customers to modernise their IT environments.More

Jon McGettigan, Fortinet A/NZ Regional Director, explains how to secure hyperscaling networks and why the best solution is a broad, integrated and automated Security Fabric.More

Advances network edge security, adds multi-gigabit switch series, and easy-to-manage SD-branch capabilities.More

The service, now generally available, lets customers and resellers choose their pricing model, from either up-front purchases or a pay-as-you-go model.More

The Aussie company’s product uses fibre optics to allow each of the keyboard’s keys to display any required image and enact a predetermined action.More

The annual awards honour achievement and innovation for joint customer success across several different categories.More

"By deploying an all-in-one, secure SD-WAN solution natively built into the public cloud network, organisations can reap the full benefits of public cloud."More

It received the highest score in the Current Offering category and earned the highest possible scores in 15 of the 25 criteria evaluated.More

Since avoiding volatility and uncertainty is not an option, it is imperative for companies to build greater business resiliency to thrive. Having a data strategy backed by an enterprise data cloud can help.More

It has also improved its attack detection engine to detect cloud native attack vectors and added a new attack simulation tool.More

“The introduction of 5G will alter consumer expectations and lead to a change in how businesses deliver services."More

Push-to-talk over cellular (PoC) services enhance two-way radio with data, voice, and video capabilities.More

PowerDMARC will provide CSA with critical data points from their platform that will facilitate new research into the emerging technology of cloud-based email security.More

“To enhance operational efficiency, enterprises are leveraging robotic process automation to automate their processes such as payroll processing, customer support, new employee onboarding, order processing, SMS and email monitoring, and CRM updates,”More

“We are dedicated to ensuring organisations meet their work-from-anywhere directives to increase responsiveness and resilience, while allowing employees to stay productive and effective in a mobile first world."More

 5G is one of the largest market opportunities for the coming years, with large scale roll-out of infrastructures and rapid adoption of 5G devices and services.More

CompTIA has unveiled its annual list of emerging technologies ranked by the ability to generate new business and revenues.More

Apart from being digital natives, millennials aren’t really that different from other generations of workers and, of course, they’re all individuals. More

New features include active disaster recovery built on new continuous replication technology and unified block and file capabilities.More