https://itbrief.com.au/story/personal-ai-agents-now-contact-customer-service-teams IT Brief Australia en 2026-10-30T11:57:34+13:00 Personal AI agents now contact customer service teams New Zealand (NZ), Insurance, Customer service, Digital Transformation, Customer Experience (CX), NiCE, Utilities, Orchestration, Power / Energy, Europe (European), API Security, Australian, Identity verification, Artificial Intelligence (AI), United Kingdom (UK), Logistics, India, Case management, Telcos, AI Agents (Agentic AI), Healthcare, Multi-Agent 2026-10-30T12:00:07+13:00 https://itbrief.com.au/story/kapalins-names-jai-a-singla-cto-as-it-tightens-ai-controls IT Brief Australia en 2026-10-30T11:30:00+13:00 Kapālins names Jai A Singla CTO as it tightens AI controls Insurance, Chief Technology Officers (CTO), Identity and Access Management (IAM), Regulatory technology, Single Sign-On (SSO), AI Security, Data residency, Data Security, Banking, Zero Trust Security, Financial Services, Artificial Intelligence (AI), Job moves, AI Ethics & Governance, Anthropic, AI Agents (Agentic AI) 2026-10-30T11:30:06+13:00 https://itbrief.com.au/story/ai-robotics-reshape-australian-trades-says-expert IT Brief Australia en 2026-10-30T10:15:00+13:00 AI & robotics reshape Australian trades, says expert Robotics (Robots), Drones, Manufacturing, Skills shortage, Trade, Apprentices, 3D Scanning, Machine vision, Australian, Artificial Intelligence (AI), Digital Skills, Workforce development, Trades 2026-10-30T10:15:05+13:00 https://itbrief.com.au/story/oracle-fusion-ai-autonomy-is-earned-one-outcome-at-a-time IT Brief Australia en 2026-10-30T10:00:00+13:00 Oracle Fusion AI: Autonomy is earned, one outcome at a time Oracle, AI Ethics & Governance, AI Agents (Agentic AI), Oracle AI World, Editor interview, Fusion AI, Fusion Claw 2026-10-30T10:00:07+13:00 https://itbrief.com.au/story/oracle-launches-ai-consulting-practice-with-openai IT Brief Australia en 2026-10-29T20:12:00+13:00 Oracle launches AI consulting practice with OpenAI Oracle, Data governance, Oracle Cloud, Professional services, Oracle Cloud Infrastructure (OCI), Application infrastructure, Workflow Automation, OpenAI, Security testing, Applications, Enterprise Resource Planning (ERP), Large Language Models (LLMs), Cloud, Artificial Intelligence (AI), AI Adoption, Cybersecurity, AI Agents (Agentic AI), Developer Training 2026-10-29T20:15:05+13:00 https://itbrief.com.au/story/oracle-snowflake-launch-native-oci-ai-as-a-new-service IT Brief Australia en 2026-10-29T19:34:00+13:00 Oracle & Snowflake launch native OCI AI as a new service Cloud Services, Oracle, Database (DB), Data Analytics, Machine learning (ML), Integration, Data governance, Oracle NetSuite, Oracle Cloud, Oracle Cloud Infrastructure (OCI), Application infrastructure, Data Security, Enterprise Resource Planning (ERP), Billing, Snowflake, Interoperability, Cloud, Artificial Intelligence (AI) 2026-10-29T21:00:07+13:00 https://itbrief.com.au/story/amd-meta-expand-ai-partnership-with-helios-systems IT Brief Australia en 2026-10-29T16:16:00+13:00 AMD & Meta expand AI partnership with Helios systems AMD, Machine learning (ML), Data centers (DC), Graphics Processing Units (GPU), Meta, Processors, Artificial Intelligence (AI), AI Infrastructure 2026-10-29T16:30:07+13:00 https://itbrief.com.au/story/airtrunk-secures-aud-4-25-billion-green-loan-for-syd3 IT Brief Australia en 2026-10-29T16:04:00+13:00 AirTrunk secures AUD $4.25 billion green loan for SYD3 Conservation, Construction, Job Market, Renewable energy, AirTrunk, Sydney, Data centers (DC), Supply Chain, Net Zero, Banking, Cloud, Australian, Digital Infrastructure, Biodiversity, Artificial Intelligence (AI), Western Sydney, Infrastructure Investment 2026-10-29T16:15:05+13:00 https://itbrief.com.au/story/ai-adoption-could-add-aud-93-billion-report-finds IT Brief Australia en 2026-10-29T15:43:00+13:00 AI adoption could add AUD $93 billion, report finds Google, Xero, Education, Learning & Training, Productivity, Small Business (SMB), LinkedIn, Recruitment, Construction, Job Market, Digital Transformation, Deputy, Hospitality, Risk & Compliance, Security, Employment Hero, Australian, Tech Council of Australia, Artificial Intelligence (AI), Cybersecurity, Payroll, Retail, Compliance 2026-10-29T15:45:05+13:00 https://itbrief.com.au/story/hid-wins-australian-awards-for-mobile-access-green-design IT Brief Australia en 2026-10-29T14:44:00+13:00 HID wins Australian awards for mobile access & green design Sustainability, Digital wallets, Mobile wallet, Security industry, Melbourne, ASIAL, Assa Abloy, Access Control, Australian, Carbon emissions, HID Global, Physical Access Control, Commercial Property, Property management 2026-10-29T14:45:05+13:00 https://itbrief.com.au/story/ai-s-data-problem-is-governance-in-disguise IT Brief Australia en 2026-10-29T13:37:00+13:00 AI's data problem is governance in disguise Sustainability, Opinion, Data governance, Regulation, Data Quality, Risk & Compliance, Workiva, Australian, Artificial Intelligence (AI), Finance, Compliance, Kristen "KP" Pimpini 2026-10-29T13:45:06+13:00 https://itbrief.com.au/story/kinetic-it-urges-ai-continuity-plans-for-critical-sectors IT Brief Australia en 2026-10-29T12:56:00+13:00 Kinetic IT urges AI continuity plans for critical sectors Government, Disaster Recovery (DR), Business Continuity, Public Sector, Kinetic IT, Data governance, Critical Infrastructure, National Security, Workflow Automation, Artificial Intelligence (AI), Defence, AI Agents (Agentic AI), Resilience 2026-10-29T13:00:09+13:00 https://itbrief.com.au/story/new-relic-adds-github-copilot-observability-integrations IT Brief Australia en 2026-10-29T12:07:00+13:00 New Relic adds GitHub Copilot observability integrations DevOps, Slack, GitHub, CLI, New Relic, Observability, Application Performance Monitoring (APM), Telemetry, Incident Response, Integrated development environment (IDE), Large Language Models (LLMs), Artificial Intelligence (AI), Deployment, Software Development, Model Context Protocol (MCP), Developer tools, AI Coding 2026-10-29T12:15:06+13:00 https://itbrief.com.au/story/australian-ai-firms-test-singapore-market-opportunities IT Brief Australia en 2026-10-29T11:30:00+13:00 Australian AI firms test Singapore market opportunities Mastercard, Machine learning (ML), Singapore, Data governance, Agribusiness, Regulation, Austrade, Critical Infrastructure, Data sovereignty, Risk & Compliance, OpenAI, Digital Trust, Cloud, Australian, Tech Council of Australia, Digital Infrastructure, Artificial Intelligence (AI), Southeast Asia, AI Ethics & Governance, Cybersecurity, Google Cloud, Compliance, Tech Week Singapore 2026-10-29T11:30:05+13:00 https://itbrief.com.au/story/github-opens-copilot-to-enterprise-users-in-australia IT Brief Australia en 2026-10-29T11:30:00+13:00 GitHub opens Copilot to enterprise users in Australia Microsoft, Education, Learning & Training, Agricultural Technology, Construction, IT Department, Machine learning (ML), GitHub, Mining, Professional services, Javascript, United States (US), Application infrastructure, PowerShell, Python, Open source, Australian, Artificial Intelligence (AI), Finance, United Kingdom (UK), India, Software Development, AI Agents (Agentic AI), Healthcare 2026-10-29T11:30:05+13:00 https://itbrief.com.au/story/clearroute-launches-open-source-ai-control-plane-runkora IT Brief Australia en 2026-10-29T10:51:00+13:00 ClearRoute launches open-source AI control plane runkora Gartner, Software engineering, DevOps, Enterprise security, Sydney, Identity and Access Management (IAM), Analyst report, Observability, Access Control, Risk & Compliance, Open source, Zero Trust Security, Australian, Artificial Intelligence (AI), Authorisation, AI Agents (Agentic AI), Change Management, Compliance 2026-10-29T11:00:07+13:00 https://itbrief.com.au/story/delta-fortescue-target-pilbara-mine-decarbonisation IT Brief Australia en 2026-10-29T10:45:00+13:00 Delta & Fortescue target Pilbara mine decarbonisation Sustainability, Renewable energy, Solar power, Delta Electronics, Electric vehicles (EVs), Wind power, Mining, Western Australia, Net Zero, Australian, Decarbonisation, Electrification, Clean technologies, Diesel 2026-10-29T10:45:05+13:00 https://itbrief.com.au/story/zendesk-launches-ai-agents-for-employee-service-tasks IT Brief Australia en 2026-10-29T10:45:00+13:00 Zendesk launches AI agents for employee service tasks New Zealand (NZ), Zendesk, Onboarding, Slack, Microsoft Teams, IT support, Human Capital Management (HCM), Employee Experience (EX), Workflow Automation, Enterprise Resource Planning (ERP), Australian, Artificial Intelligence (AI), Customer Support, AI Agents (Agentic AI) 2026-10-29T10:45:05+13:00 https://itbrief.com.au/story/shiftlink-launches-ai-workforce-platform-for-ndis-providers IT Brief Australia en 2026-10-29T10:15:00+13:00 ShiftLink launches AI workforce platform for NDIS providers Xero, MYOB, Service management, Workforce Technology, Melbourne, Documentation, Scheduling, Risk & Compliance, Voice-to-text, Data Storage, Australian, Artificial Intelligence (AI), Payroll, AI platform, Compliance 2026-10-29T10:15:06+13:00 https://itbrief.com.au/story/ai-reshaping-product-research-but-trust-remains-key IT Brief Australia en 2026-10-29T10:00:00+13:00 AI reshaping product research, but trust remains key User research, Copenhagen, Workflow Automation, ChatGPT, Data Privacy, Artificial Intelligence (AI), Bias, Claude, Model Context Protocol (MCP) 2026-10-29T10:00:06+13:00 https://itbrief.com.au/story/dayforce-launches-build-marketplace-for-hcm-apps IT Brief Australia en 2026-10-28T18:50:00+13:00 Dayforce launches Build & Marketplace for HCM apps Deloitte, Capital Management, Workforce Technology, Bots, Price Waterhouse Coopers, Human Capital Management (HCM), Sandbox, United States (US), Workflow Automation, Risk & Compliance, Low code & No code (LCNC), Enterprise Resource Planning (ERP), Generative AI (GenAI), Large Language Models (LLMs), Artificial Intelligence (AI), Compliance 2026-10-28T19:00:18+13:00 https://itbrief.com.au/story/xtool-launches-color-cutter-for-craft-makers-market IT Brief Australia en 2026-10-28T18:49:00+13:00 xTool launches Color Cutter for craft makers market Small Business (SMB), Do it yourself (DIY), Scanning, Australian 2026-10-28T19:15:06+13:00 https://itbrief.com.au/story/oracle-to-offer-google-tpus-on-oci-cloud-from-2027 IT Brief Australia en 2026-10-28T15:09:00+13:00 Oracle to offer Google TPUs on OCI Cloud from 2027 Google, Education, Learning & Training, Energy efficient, Oracle, Machine learning (ML), Data centers (DC), Graphics Processing Units (GPU), Oracle Cloud, Oracle Cloud Infrastructure (OCI), Application infrastructure, Generative AI (GenAI), Large Language Models (LLMs), Cloud, Artificial Intelligence (AI), Google Cloud, AI Agents (Agentic AI), AI Infrastructure 2026-10-28T15:15:07+13:00 https://itbrief.com.au/story/intel-oracle-expand-xeon-support-for-ai-on-cloud IT Brief Australia en 2026-10-28T15:08:00+13:00 Intel & Oracle expand Xeon support for AI on cloud Oracle, Intel, CPU, America, Oracle Cloud, Oracle Cloud Infrastructure (OCI), Xeon, United States (US), Application infrastructure, Data Center Group, Compute, Enterprise Resource Planning (ERP), Generative AI (GenAI), Cloud, United Kingdom (UK), Intel Xeon, AI Agents (Agentic AI) 2026-10-28T15:15:06+13:00 https://itbrief.com.au/story/dayforce-launches-build-marketplace-for-hr-software IT Brief Australia en 2026-10-28T13:49:13+13:00 Dayforce launches Build & Marketplace for HR software Software-as-a-Service (SaaS), Deloitte, Capital Management, Canada, Workforce Technology, Bots, Price Waterhouse Coopers, Human Capital Management (HCM), United States (US), Workflow Automation, Risk & Compliance, Enterprise Resource Planning (ERP), Generative AI (GenAI), Large Language Models (LLMs), Artificial Intelligence (AI), Time Tracking, Payroll, Compliance 2026-10-28T14:00:08+13:00