itb-au logo
Story image

Avaya appoints new managing director for A/NZ, refines channel program

Avaya has announced the appointment of Simon Vatcher to the role of managing director for Australia and New Zealand, as the company looks to drive long-term digital strategies and expedite operational recoveries for organisations and businesses in the region.

Vatcher, a former Optus VP, will be responsible for increasing adoption of Avaya’s multi-modal, open unified communications (UC) and contact centre (CC) software and services among enterprises through to SMEs.

Based in Sydney, he is tasked with expanding the market presence for Avaya’s cloud, remote work and employee experience technologies, including the Avaya OneCloud multi-cloud application ecosystem, the recently-launched Avaya Cloud Office unified communications-as-a-service (UCaaS) platform, and Avaya OneCloud Subscription, which offers flexible payment options to ‘consume’ the company’s portfolio of solutions.

“Instead of looking back to old operating models or returning to the status quo, companies will need to realign their workflows and processes so their business can move and adapt quickly in the face of challenges that have already reshaped how we work, travel and consume,” Vatcher says.
 
“A recent survey of APAC organisations revealed one third weren’t prepared for the impact of Covid-19 while 80 percent admitted their employees’ ability to work was inhibited after government-sanctioned lockdowns came into effect earlier this year," he says. 

"That means decisions made now will have a profound influence on the future of the digital workplace.”

 Vatcher says his priority is to introduce data-driven growth strategies.

"So that  our customers and partners can not only rapidly deploy our comprehensive communication solutions but maximise the benefits they gain from those capabilities in shorter time scales," he explains.

"We must enable our customers to adapt, ensure employees are equipped to perform and upskill, and boost overall customer service responsiveness."

In the last six months, Avaya has delivered communications, collaboration, and remote work solutions to leading organisations of all sizes in A/NZ’s financial services, healthcare and government sectors, among other industries.

Avaya also continues to refine its A/NZ channel program to provide new and recurring revenue opportunities to partners. To supplement its existing distributor and reseller channels, Avaya recently introduced a Master Agent program for Avaya Cloud Office and has since signed agreements with CommsPlus Distribution and VExpress to provide services for the UCaaS platform locally.

Vatcher joins Avaya with more than 20 years’ technology industry experience in Australia and abroad, during which time he has held senior leadership and general management roles at medium- to large-sized organisations, including CSC, Fujitsu and Logica. He was most recently vice president at Optus, preceded by time as managing director for Optus Business.

Vatcher is based in Sydney and reports to Sami Ammous, vice president for East Asia and the Pacific at Avaya. 

“Simon’s experience in the communications and telco industries in Australia and abroad ensures we can enable organisations and their employees to connect, collaborate, and ultimately better service their customers at this time of heightened need,” says Ammous.

“With a renewed local strategy focused on long-term, high value relationships with customers and partners, our A/NZ business is poised to provide the market with tailored solutions that make them truly agile so they can adapt quickly, and deliver exceptional experiences for their teams and customers under any conditions.”

Link image
Gartner: Edge and IoT deployments are stretching infrastructures
In the future, the role of infrastructure and operations will be to manage the global infrastructure and its associated services, moving away from only hardware and software.More
Link image
Report: Why businesses should take care to seek a 'true' cloud offering
A multi-tenant architecture that requires no on-prem equipment. A wide distribution of active data centres. These are some of the qualities of a true cloud solution. Find out more in this whitepaper.More
Link image
Phishing campaigns aren't stopping - but neither are their opponents
COVID-19 is presenting the perfect opportunity to cyber attackers to mount potentially devastating spear-phishing campaigns against organisations via their remote workers. Learn how to fight back.More
Story image
Microsoft's underwater data center comes up for air
The data center housed 864 servers and cooling system infrastructure in a watertight steel tube that was approximately the size of a shipping container.More
Story image
A/NZ firms turn to analytics & BI for support during COVID
Workforce issues and new ways of working, adapting to shifts in the economy and the market, driving revenue and managing cashflow are top-of-mind for businesses.More
Story image
Micro Focus launches new multi-cloud services solution
Micro Focus has introduced Hybrid Cloud Management X, designed to simplify the delivery of multi-cloud services. The offering is a cloud-native, multi-tenant management platform that can run in the public cloud or on-premises.More