BMC has added another vendor to its growing partnership portfolio signing an agreement with robotic process automation (RPA) specialist Automation Anywhere to extend BMC's Helix solutions cognitive automation's capabilities to include RPA across service desk processes.

“Cognitive automation is at the core of BMC Helix,” says BMS president of digital service management Nayaki Nayyar.

“Our partnership with Automation Anywhere will enable enterprises to further transform their ITSM into cognitive service management with RPA. Together, we will provide enterprises with the flexibility to leverage bots across service management processes.

The BMC Helix offering integrates with Automation Anywhere's intelligent RPA platform, which combines sophisticated RPA, AI, and embedded analytic technologies.

Automation Anywhere's RPA technology uses bots which work side-by-side with human workers to automate repetitive and mundane tasks.

A service desk agent can launch the BMC Helix RPA bot to help synchronise data across systems.

The bot completes all actions in a few seconds, with the click of a button, resulting in service delivery speed and improved customer satisfaction.

RPA is growing at an unprecedented rate because of the high levels of efficiency and productivity achieved from intelligent automation.

Gartner predicts that “by the end of 2022, 85% of large and very large organisations will have deployed some form of RPA.”

“Today, organisations more than ever before are adopting AI-enabled RPA technology to manage and automate business processes faster, with near-zero error rates, while dramatically reducing operational costs,” says Automation Anywhere coprorate development officer Peter Meechan.

“Our partnership with BMC will help to elevate the IT service management industry, driving increased productivity and optimising corporate profitability by reducing cost through automation.