Story image

Cohesity nabs CX award with its automated approach

07 Mar 2018

Cohesity has received the 2017 NorthFace ScoreBoard Award from the Customer Relationship Management Institute (CRMI), an Omega Management Group company.

This is the second year in a row that the provider of hyperconverged secondary storage has won this accolade, which was created in 2000 to recognise organisations that offer exemplary service.

“Partners are viewed and relied upon as trusted advisors to their customers, it’s incumbent on them to deliver innovative solutions to help them achieve their objectives,” says Cohesity A/NZ managing director Theo Hourmouzis.

“Having great technology or capabilities is important, however with partners’ reputations at stake, it’s critical knowing a company has invested in the customers’ support experience. Awards such as the NorthFace ScoreBoard Award for Achieving Customer Excellence is validation of this investment by Cohesity.”

NorthFace ScoreBoard Award applicants must measure their customer satisfaction levels during the calendar year and achieve a 4.0 or above out of a possible 5.0 score in a range of categories - Cohesity’s overall score in 2017 is 4.7.

CRMI’s research shows that companies that consistently achieve a 4.0 or above succeed in establishing customer loyalty.

“Selecting Cohesity as a winner of the NorthFace ScoreBoard Award for the second year in a row underscores more than the company’s excellent customer service; it also shows how a strong commitment to exceeding customer expectations is a core part of Cohesity’s DNA,” says Omega/CRMI president and CEO John Alexander Maraganis.

“In reviewing hundreds of companies with operations spread across the globe, we have found that this level of customer satisfaction is difficult to attain but enormously important for businesses to achieve significant growth and sustainability.”

Cohesity has created a proactive monitoring tool that helps detect and prevent customer support issues before they become a problem for users.

It provides analytics and reports to help customers optimise their environment and the way they use the Cohesity platform.

The company has set out a roadmap to deliver a customer support experience based on automation and machine learning to pre-empt potential problems and expedite time to resolution.

Cloud application attacks in Q1 up by 65% - Proofpoint
Proofpoint found that the education sector was the most targeted of both brute-force and sophisticated phishing attempts.
Huawei picks up accolades for software-defined camera ecosystem
"The company's software defined capabilities enable it to future-proof its camera ecosystem and greatly lower the total cost of ownership (TCO), as its single camera system is applicable to a variety of application use cases."
Gartner: Good talent put off by old tech
Technology now ranks in the top ten reasons Australian employees will leave their current role, according to Gartner’s 4Q18 Global Talent Monitor.
App downtime costs businesses over $700k per event
One hour of business-critical application downtime can cost larger companies $144,062.52 per hour, with an average repair time of over five hours.
Why application downtime costs Aussie businesses more than $762,000 on average
“These findings highlight the critical need for all Australian businesses to ensure ongoing monitoring of applications."
How AI is changing the medical industry
With NVIDIA Clara, developers can speed up their medical imaging applications and implement AI.
The Data Literacy Project expands its library of free courses
Upskilling the workforce in data literacy is fundamental to unlocking business growth.
Digital experience managers, get excited for Adobe Summit 2019
“Digital transformation may be a buzzword, but companies are trying to adapt and compete in this changing environment.”