Story image

Commvault makes the shift to simplicity and support

23 Jul 2018

Commvault has made major changes to the delivery of products to partners and end-users, as well as an overhaul of the way it supports and enables its partner ecosystem.

While Gartner has consistently placed Commvault in the ‘Leader’ category for their backup, recovery and data management solutions, it was also warned about the complexity of their pricing and packaging, Commvault principal architect Chris Gondek tells ChannelLife.

“We addressed the complexity by significantly enhancing the user experience, and addressed the licensing complexity with the new packaging. There is one other reason why we’ve taken this path - because we listen to our customers and we’re innovating ahead of the curve.”

Commvault’s new solution packaging is significantly more simplified, coalescing their entire solution base into just four areas.

Complete Backup and Recovery - the base product; Hyperscale - an on-prem appliance for small to medium environments; Orchestrate - for comprehensive copy data management; and Activate - for using captured data and metadata to provide insights for supporting business outcomes.

“Ultimately we’re taking what was a large bill of materials that’s still the industry-leading Commvault data platform, and offering it in four very simple to acquire and procure and deploy solutions,” says Gondek.

Commvault has also revamped its approach to partners with some major changes to its partner programme and new teams dedicated to Commvault’s four routes to market: alliance partners, value added resellers (VARs) and distributors, service providers and global systems integrators (GSIs).

The partner programme now has improved support services, including a new partner success desk for 24-hour sales and technical support, and improved marketing and quote support centres.

Its partner portal has been outfitted with new tools, content and resources with simplified access to streamline partners’ ability to leverage the assets Commvault provides for sales and marketing enablement.

“Everything we’re doing in A/NZ is to enhance our value to (partners),” says Commvault A/NZ area vice president Robert Malkin.

“We are helping the teams partner and grow, and allowing our partners to be very profitable in a space that is incrementally growing around data privacy global laws. With all the data breaches happening, Commvault’s a very smart play for corporations to be using for data protection.”

These changes are part of Commvault’s continual innovation and improvement that has led them to survive 22 years in the industry.

“No matter how the infrastructure has evolved, the Commvault platform continue to innovate to support our customers through their cycles of virtualisation, and cloud and SaaS adoption; and where data remains their only asset,” Gondek says.

“We will continue to innovate. We’ll be ready for whatever infrastructure or compliance laws or application requirements that are thrown at us next. We’ve seen it all before and we’re continuing to innovate for the future.”

Why 'right to repair' legislation could be a new lease on life for broken devices
“These companies are profiting at the expense of our environment and our pocketbooks as we become a throw-away society that discards over 6 million tonnes of electronics every year.”
Attacks targeting Cisco Webex extension explode in popularity - WatchGuard
WatchGuard's Internet Security Report for Q4 2018 also finds growing use of a new sextortion phishing malware customised to individual victims.
SAS partners with NVIDIA on deep learning and computer vision
“By partnering with NVIDIA, we combine our strengths to augment human intelligence and realise the true potential of AI.” 
Why businesses must embrace automation to ensure success
“For many younger workers, the traditional view of a steady job at one company, perhaps for life, simply doesn’t reflect reality."
Dropbox invests in hosting data inside Australia
Global collaboration platform Dropbox has announced it will now host Australian customer files onshore to support its growing base in the country.
TYAN unveils new inference-optimised GPU platforms with NVIDIA T4 accelerators
“TYAN servers with NVIDIA T4 GPUs are designed to excel at all accelerated workloads, including machine learning, deep learning, and virtual desktops.”
Worldwide spending on security to reach $103.1bil in 2019 - IDC
Managed security services will be the largest technology category in 2019.
How Cognata and NVIDIA enable autonomous vehicle simulation
“Cognata and NVIDIA are creating a robust solution that will efficiently and safely accelerate autonomous vehicles’ market entry."