Story image

Companies should outsource IT to avoid corporate bottleneck, exec says

28 Mar 17

IT teams are under pressure to supply their end users with the tools and platforms they need to increase productivity and efficiency.

That’s according to Lyncoln de Mello, director of cloud services at Brennan IT. He says IT teams need to do this while also equipping their management with insights to boost innovation and growth.

“End users have high expectations and the IT function is evolving so rapidly it can lead to the IT department becoming a corporate bottleneck," explains de Mello.

“IT teams are expected to align more closely to both business goals and end-user expectations, and they are subject to new demands. One way IT teams can meet these different and changing requirements is to take a flexible approach to outsourcing,” he adds.

“Outsourcing different aspects of IT, including support, hosting, network management, and development, saves the business money by leveraging the skills, efficiencies, and buying power of a dedicated provider.”

De Mello has identified some key potential benefits of outsourcing for IT teams. The first being increased agility.

“IT-as-a-Service (ITaaS) is an operational model that can transform IT departments from traditional cost centres to efficient and innovative services providers,” he explains.

“Through this, IT departments can become more business focused and introduce a new level of agility to their company.”

Another outsourcing benefit, according to de Mello, is efficiency and performance.

“In Australia’s mid-market, the most commonly outsourced services include systems integration and network management. By outsourcing these services, businesses can manage IT processes more efficiently, improve levels of service, and scale as required,” he explains.

“Other areas commonly outsourced include everything from entire IT departments to service desk functions, break-fix services, data centres, backup services, and maintenance.”

Less risk of failure is another benefit de Mello says companies can experience if they choose to outsource.

“Leveraging the skills of a service provider means IT organisations can approve complex solution implementations with less fear of failure,” he explains.

“Working in partnership with a knowledgeable service provider lets organisations take advantage of new technology to streamline operations and introduce efficiencies, or even open up new lines of revenue,” adds de Mello.

“It’s also important to conduct regular assessments and audits to make sure the service provider is meeting the agreed standards and the outsourced technologies are delivering on expectations.”

Virtustream launches cloud automation and security capabilities
Virtustream Enterprise Cloud enhancements accelerate time-to-value for enterprises moving mission critical apps to the cloud.
TCS collaborates with Red Hat to build digital transformation solutions
“By leveraging TCS' technology skills to build more secure, intelligent and responsive solutions, we aim to deliver superior end-user experiences."
Twitter suspects state-sponsored ties to support forum breach
One of Twitter’s support forums was hit by a data breach that may have ties to a state-sponsored attack, however users' personal data was exposed.
How McAfee aims to curb enterprise data loss
McAfee DLP aims to help safeguard intellectual property and ensure compliance by protecting sensitive data.
HPE promotes 'circular economy' for end-of-use tech
HPE is planning to show businesses worldwide that throwing old tech and assets into landfill is not the best option when it comes to end-of-use disposal.
2018 sees 1,500% increase in coinmining malware - report
This issue will only continue to grow as IoT forms the foundation of connected devices and smart city grids.
CSPs ‘not capable enough’ to meet 5G demands of end-users
A new study from Gartner produced some startling findings, including the lack of readiness of communications service providers (CSPs).
Oracle announces a new set of cloud-native managed services
"Developers should have the flexibility to build and deploy their applications anywhere they choose without the threat of cloud vendor lock-in.”