itb-au logo
Story image

ManageEngine VP’s 5 tech trends to look out for in 2019

02 Jan 2019

Next year is to be one where we will see many technologies that have been on the fringes begin to be implemented among the mainstream.

Here are ManageEngine vice president Shailesh Kumar Davey’s predictions for the year ahead.

1) Digital process automation will accelerate

Enterprise adoption of process automation technologies will continue with the same vigour as the technologies are expected to make the enterprises nimble, data-centric and quick to make decisions across geographies. More importantly, process automation will also help enterprises to go beyond the simple operational and efficiency gains made with basic automation to tap new revenue opportunities.

For example, a bank embracing FinTech can use digital process automation to improve real-time visibility into its customers' data and factor the improved view into real-time risk assessment of the customers. To elucidate further, a bank could provide its customers with digital tools related to accounting, receivables, payables, and all other back office functions. The customers can give permission to the bank to use selective data to have good visibility on the velocity of their businesses. This could enable the bank to provide financial services at a faster clip to the customer and at lower cost, not only due to automation but also do due to better risk visibility of the customer.

2) Optical Character Recognition (OCR) / Natural Language Processing (NLP) /voice/ video/ image processing will aid productivity gains

The main nemesis of process automation is any web form customers, employees, or partners must fill out when an organisation wants to capture their data.  Every one dreads screens with forms.

Artificial Intelligence (AI) /machine learning technologies are mature enough to process voice, video, text, and images reliably. Using these mature technologies, the natural activities of making a phone call, taking a video, or taking a picture could be used to fill out data-enriched forms automatically. Hence both objectives will be met—collecting adequate data and filling out fewer forms—and these technologies will continue their march into the enterprise.

3) Privacy concerns will hold centre stage

With General Data Protection Regulation (GDPR) becoming a reality and hosts of other countries passing similar privacy laws, data usage will be closely monitored. Data will be tagged so that its origin will be known at the point of usage. Tools related to data tagging and master data management will become crucial. Privacy concerns and related legal ramifications could slow down decision making in enterprises. In response, new generation messaging, audio/video web conferencing tools will be used by enterprises to achieve the twin objectives of privacy compliance and rapid decision making.

4) Data locality will increase diversity

Lots of countries mandate that data needs to reside within geographical boundaries. Enterprises using Software as a Service (SaaS) or Platform as a Service (PaaS) will end up using country-specific public clouds or even private clouds. As a result, critical data and applications that need to be monitored will be spread across geographies. Monitoring tools and technologies that help consolidate the view of these applications and data will see larger enterprise adoption.

This increase in data locality will also require federated Identity and Access Management (IAM) with Zero Trust security considerations. Single sign-on, multi-factor authentication, and enterprise mobility management will also become common place in the enterprises.

5) New kinds of hardware in the data centre

Data workloads in the data centre are increasing, and the demise of Moore's law is not helping the CPU to keep pace. Newer hardware like Graphics Processing Unit (GPU), Field-Programmable Gate Array (FPGA), Application-Specific Integrated Circuit (ASIC) will become commonplace in the data centre.  Enterprise IT teams will have to be knowledgeable about these technologies and use the right applications and tools to ensure that money is wisely spent on the newer hardware.

Story image
How Employer of Record helps companies expand to new markets around the globe
Using an Employer of Record allows companies to break into new markets and hire the talent they need quickly and easily — with all human resources, onboarding, paperwork, and legal compliance taken care of.More
Story image
Samsung extends partnership with Google, joins Android Enterprise Recommended programme
Samsung’s participation in the programme gives customers added assurance that its participating products meet the hardware and software requirements set out by Google for the enterprise.More
Story image
8x8 named as Challenger in Gartner Magic Quadrant for Contact Centre as a Service
According to 8x8 chief executive officer Vik Verma, the recognition also validates the company’s single-platform approach to contact centre innovation.More
Story image
Snowflake announces updates geared towards data mobilisation
"The new features announced today are another example of Snowflake's commitment to delivering the technology customers need to fully mobilise their data and achieve meaningful business value.”More
Story image
ABI Research: Telco cloud revenue set to rise 27% over 5 years
The growth will be driven by cloud infrastructure-related investments, such as virtual networks, orchestration, and cloud-native functions.More
Story image
Why tool consolidation should be a top priority for businesses
How can businesses expect to scale for their biggest day when a single, unified view of their infrastructure doesn’t exist? The impact on the business is too high to ignore, writes New Relic APJ executive vice-president and general manager Dmitri Chen.More