Story image

New global strategic partnership between IBM and ServiceNow

15 Feb 17

IBM and ServiceNow are teaming up to bring intelligent automation solutions to customers across the globe.

The firms have agreed to a multi-year, strategic partnership to offer ServiceNow’s cloud-based service automation platform and IBM products and services to “replace the unstructured work patterns of the past with intelligent workflows of the future.”

It’s clear in the digital era that enterprises need to move faster, but legacy tools and manual processes are often holding them back.

A recent report sought to define the cost of an interrupted employee – the average worker is distracted once every 11 minutes and needs an average of 25 minutes to refocus on tasks. People then compensate by working faster, experiencing more stress, higher levels of frustration and greater time pressures.

The partnership between IBM and ServiceNow will seek to rectify this by focusing on automating manual processes to deliver greater efficiencies to their customers’ workplaces.

The details of this new global strategic partnership include:

  • IBM will leverage its extensive investment and intellectual capital around Cognitive computing as well as its global services integration and delivery resources
  • ServiceNow will provide its industry-leading, cloud-based software that intelligently automates work across IT, HR, customer service and security
  • IBM and its customers can also use the ServiceNow platform to build business applications that automate processes in any department and any vertical market
  • ServiceNow will integrate with IBM’s Global Technology Services including Cognitive solutions, Bluemix infrastructure and IBM Cloud Orchestrator

“Customers seeking to build on their current investments in the ServiceNow platform or planning a future migration will now be able to draw on IBM expertise in IT strategy, enterprise-solution integration, service governance, mobility, big-data analytics and other disciplines to enrich the services they provide,” says Rich Esposito, general manager, IBM Global Mobility Services.

“Additionally, the partnership also opens the door for IBM to now offer a cloud-based solution to enhance users' service experience and reduce operating costs.”

ServiceNow chief revenue officer, David Schneider shares these sentiments.

“Now customers can deliver intelligent workflows across IT, HR, customer service and security on the ServiceNow cloud platform,” says Schneider.

“This partnership ensures that IBM’s experience and scale with investments in analytics and Watson combined with ServiceNow’s intelligent automation will deliver game-changing economics to our mutual customers.”

Disruption in the supply chain: Why IT resilience is a collective responsibility
"A truly resilient organisation will invest in building strong relationships while the sun shines so they can draw on goodwill when it rains."
The disaster recovery-as-a-service market is on the rise
As time progresses and advanced technologies are implemented, the demand for disaster recovery-as-a-service is also expected to increase.
Cohesity signs new reseller and cloud service provider in Australia
NEXION Networks has been appointed as an authorised reseller of Cohesity’s range of solutions for secondary data.
The key to financial institutions’ path to digital dominance
By 2020, about 1.7 megabytes a second of new information will be created for every human being on the planet.
Proofpoint launches feature to identify most targeted users
“One of the largest security industry misconceptions is that most cyberattacks target top executives and management.”
What disaster recovery will look like in 2019
“With nearly half of all businesses experiencing an unrecoverable data event in the last three years, current backup solutions are no longer fit for purpose."
NVIDIA sets records with their enterprise AI
The new MLPerf benchmark suite measures a wide range of deep learning workloads, aiming to serve as the industry’s first objective AI benchmark suite.
McAfee named Leader in Magic Quadrant an eighth time
The company has been once again named as a Leader in the Gartner Magic Quadrant for Security Information and Event Management.