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Noosa Shire Council chooses SaaS provider Promapp to improve IT operations

23 May 2016

Noosa Shire Council in Queensland has chosen to use cloud-based software-as-a-service provider Promapp to aid efficiency, operational management and IT infrastructure for 2016.

The Council found that the current infrastructure and IT platforms were difficult to access, problematic and did not allow consistency across council-run organisations.

“While Noosa Council has a long and proud tradition, we also recognised that we are a Council that needs to continually develop new ideas and new ways of operating.  As a result, we’re now deploying new versions of financial, HR, asset management, property and rating software this year as part of our digital transformation journey. 

The roll-out of these new technologies will be supported by Promapp which will assist with the mapping of procedures ensuring the successful application of new IT applications and their widespread adoption internally,” Justin Thomas, ICT Manager of Corporate Services as Noosa Council says.

The Council says that Promapp offered easy-to-use features and cloud-based SaaS that had been proven to work well with other councils in Australia and New Zealand.

Promapp's Local Government Shared Process Library enabled the Council to analyse shared profiles from different councils regarding issues such as environmental monitoring, resource consents and public amenities such as libraries, recreation, animal management and frontline customer services.

The Council also hopes to use Promapp to track internal HR flows and the construction of council meeting agendas.

“We wanted business process documentation to assist with day-to-day processes as well as support a cultural change in the organisation to one that would be receptive to supporting consistency and being open to change.  From an IT perspective, Promapp will also support the range of policies and strategies that set the path for future Noosa Councils operations.

“Promapp is a key focus for Noosa Council ultimately enabling us to maximise the use of smart ICT systems to drive both efficiencies and good governance practices.  It will be progressively rolled out in the months ahead and will deliver new capabilities which will support cultural change, keep everyone on track and nurture innovation to support our overall council service offering,” Thomas says.

Noosa Shire Council is responsible for more than 56,000 citizens, and 343 full time staff. The Council owns $980 million in assets, with an annual operating budget of $119 million.

Promapp, a New-Zealand based company, has been operating for 14 years. It offers cloud-based business process management software, which the company claims simplifies business process to boost risk management and business continuity.

Promapp's clients include Air New Zealand, Audi Australia, Department of Justice, Victoria and Liverpool City Council.

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