Optus inks deal with NiceInContact to ramp up customer experience

Wed, 7th Feb 2018

FYI, this story is more than a year old

Optus Business has expanded its long-standing relationship with NICE with the closing of a new, customer experience focused deal.

This new deal sees Optus Business partner with NICE – now known as NICE InContact following the 2016 acquisition – to deliver NICE inContact CXone across Australia.

The partnership means Nice InContact's cloud-based customer experience platform is now accessible to Optus Business customers.

NICE inContact CXone is the company's cloud-based, customer experience software that can capture real-time information across the channels which customers use to contact a business, including online, instore and mobile.

Cam Harris, director Digital Business Solutions, Optus Business comments, “Today's customers expect a seamless contact experience whether connecting via phone, app or chat. Businesses want solutions that are easy to deploy, cost effective and improve productivity.

The cloud, multi-channel solution NICE inContact CXone will provide Optus Business customers an easily deployed solution, with no on-premise infrastructure or upfront costs.

In addition, NICE inContact CXone has a flexible, scalable model that is able to address immediate operational needs and grow with the business.

“Optus Business is pleased to bring the multi-channel solution to our Australian customers who are striving to deliver exceptional customer experiences with a reliable, quick solution,” says Harris.

Darren Rushworth, APAC president for NICE adds, “Our partnership with Optus Business represents a key milestone in the global expansion of NICE inContact and our efforts to help businesses move faster and work smarter.

“Businesses in Australia now have access to an affordable solution – with full support – previously deemed too complex to integrate.

This month has been a busy one for Optus Business who also announced its plan to commence the roll-out of 5G technology in Australia by early 2019, as well as the appointment of Jill Slaw as La Trobe University Optus Cyber Chair - a position that was created as a part of a joint venture between Optus and the university.