Story image

Optus inks deal with NiceInContact to ramp up customer experience

07 Feb 2018

Optus Business has expanded its long-standing relationship with NICE with the closing of a new, customer experience focused deal.

This new deal sees Optus Business partner with NICE – now known as NICE InContact following the 2016 acquisition – to deliver NICE inContact CXone across Australia. 

The partnership means Nice InContact's cloud-based customer experience platform is now accessible to Optus Business customers. 

NICE inContact CXone is the company’s cloud-based, customer experience software that can capture real-time information across the channels which customers use to contact a business, including online, instore and mobile. 

Cam Harris, director Digital Business Solutions, Optus Business comments, “Today’s customers expect a seamless contact experience whether connecting via phone, app or chat. Businesses want solutions that are easy to deploy, cost effective and improve productivity.”

The cloud, multi-channel solution NICE inContact CXone will provide Optus Business customers an easily deployed solution, with no on-premise infrastructure or upfront costs.

In addition, NICE inContact CXone has a flexible, scalable model that is able to address immediate operational needs and grow with the business.

“Optus Business is pleased to bring the multi-channel solution to our Australian customers who are striving to deliver exceptional customer experiences with a reliable, quick solution,” says Harris.

Darren Rushworth, APAC president for NICE adds, “Our partnership with Optus Business represents a key milestone in the global expansion of NICE inContact and our efforts to help businesses move faster and work smarter.”

“Businesses in Australia now have access to an affordable solution – with full support – previously deemed too complex to integrate.”

This month has been a busy one for Optus Business who also announced its plan to commence the roll-out of 5G technology in Australia by early 2019, as well as the appointment of Jill Slaw as La Trobe University Optus Cyber Chair - a position that was created as a part of a joint venture between Optus and the university.  

Cryptomining apps discovered on Microsoft’s app store
It is believed that the eight apps were likely developed by the same person or group.
A multi-cloud approach - what is in it for me?
OVH CEO Michel Paulin explains the benefits of a multi-cloud approach to an organisations digitalisation and what to consider before implementation.
IDC: Top 10 trends for Australia’s digital transformation
The CDO title is declining, 35% of us will be working with bots, the Net Promoter Score will be key to success, and more.
Why the IT service integration market is becoming highly automated
"The SIAM market is not large, but it is one of the fundamental pillars of every digital transformation strategy."
Intel and Rakuten partner to address 5G network gap
“We believe this full end-to-end virtualised network will help us to shift away from reliance on dedicated hardware and legacy infrastructure.”
Exclusive: How Australian businesses can foster customer loyalty with CX
From boardrooms to meeting rooms, there’s an overwhelming recognition of the importance of CX, particularly when it comes to building customer loyalty.
Spoofs, forgeries, and impersonations plague inboxes
It pays to double check any email that lands in your inbox, because phishing attacks are so advanced that they can now literally originate from a genuine sender’s account – but those emails are far from genuine.
HCL and IBM collaborate to encourage global hybrid cloud uptake
HCL announced a collaboration with IBM designed to help advance the hybrid cloud journeys of organisations worldwide.