Superloop picks Aria for unified cloud billing push

Superloop has selected Aria Billing Cloud from Aria Systems as its new billing platform, replacing multiple in-house systems as it expands across consumer, business, wholesale and white-label telecoms services.

It plans to standardise billing and rating on a single cloud-based system. The move follows rapid growth across mobile, broadband and on-net services, along with acquisitions that left it running several billing platforms built on different technologies.

Founded in 2014 and listed on the ASX, Superloop sells connectivity and related services across three main segments: consumer, business and wholesale. It also works with partner brands through white-label arrangements and operates retail brands including Superloop and Exetel.

Superloop reported 31% annual revenue growth in 2025. As it scaled, it accumulated a mix of internally built billing systems, increasing operational complexity and duplicating work across teams and processes.

Billing consolidation

Billing systems sit at the centre of customer management for telecoms providers, handling pricing, usage rating, invoicing, payments and adjustments. They also connect to product catalogues, customer care tools and reporting systems. Running multiple billing stacks can lead to inconsistent product rules and fragmented data.

Superloop wanted a software-as-a-service billing platform that could consolidate its legacy systems into one environment. It also needed a system that could support its full product suite across market segments and improve the experience for customers and internal teams.

"As Superloop continues to scale, consolidating multiple legacy systems into a single, modern billing foundation was essential. This platform complements the AI-enabled infrastructure we've already built and represents another important building block as we continue evolving toward a more automated, data-driven operating model," said Nick Pachos, Superloop's chief commercial officer.

Aria platform

Aria Systems sells billing software for companies with subscription and usage-based pricing models. Aria Billing Cloud combines usage charging and subscription billing, and is designed for businesses that manage multiple services, customer types and billing arrangements in parallel.

Superloop selected Aria after an evaluation process, citing its monetisation features and the Allegro usage processing engine, which Aria positions as a core component for usage-based charging.

Aria said the platform's delivery model supports data-focused operations and is equipped to integrate with AI and data tools used in operational workflows and business intelligence.

The rollout covers billing and rating across Superloop's consumer, business, wholesale and white-label services. Consolidating these areas could simplify pricing governance and reduce the number of integrations needed for product launches and billing changes.

Telecoms shift

Telecoms providers are reviewing core IT systems as customer expectations shift and competition increases. Billing platforms, in particular, are under scrutiny as operators add new product types and partner-led offers, and adopt a wider range of pricing models.

Aria said it is seeing rising demand for billing modernisation across the sector. Its customers include telecoms groups such as Telstra, M1 and Liberty Latin America, alongside enterprise clients including Experian, Honda and Verisure.

"We're seeing strong momentum across the global telecommunications market as providers rethink billing as a growth enablement platform," said Tom Dibble, president and chief executive officer of Aria Systems. "Superloop's selection of Aria underscores a clear focus on simplifying complexity and building a scalable foundation for multiple markets, and we're proud to welcome Superloop and support their transformation as they continue to grow."

Superloop said the billing standardisation project supports its broader shift toward more automated, data-driven operations. It also described the platform selection as part of its next phase of growth as it expands across Australian telecoms markets.