By Oliver Descoeudres, Marketing Director, Logicalis AU
According to a recent survey that polled more than 400 CIOs and IT directors in 24 countries, businesses today are at a tipping point when it comes to the transformation of their IT departments.
The role of IT in the enterprise is rapidly changing from technology provider to services broker, and with those changes come expectations from both the C-suite and the organisation's technology users for a better, faster, more streamlined route to the IT services they need to do their jobs effectively.
The fast pace of these changes has left many CIOs sidelined or, at the least, leading IT departments that are still seen as cost centres within their organisations rather than business partners driving value. To change this, CIOs need a roadmap that will help them better meet the business needs of their organisations, and the next-generation of IT service management (ITSM) -- IT operations management (ITOM) -- may be the answer.
To help CIOs explore how next-generation ITOM can help them reach their IT nirvana, here is a three-step process: Get aware, get smart, and get automated.
By Oliver Descoeudres, Marketing Director, Logicalis AU
About Logicalis
Logicalis is an international IT solutions and managed services provider with a breadth of knowledge and expertise in communications and collaboration; data centre and cloud services; and managed services.