Story image

The top 3 IT opportunities for 2016

13 Jan 16

IT industry priorities are looking towards customer satisfaction this year, with new research indicating senior IT leaders are focusing on improving processes.

According to the results of international research conducted by IT service management firm Axios Systems, the top IT opportunities of 2016 are:

1.    Process optimisation (26% of respondents)

2.    Service catalogue/self-service (19% of respondents)

3.    Aligning IT with business needs (15% of respondents)

Delivering on these priorities can help minimise business costs and create new efficiencies, Axios says.

“By focusing on improving processes, or helping business users resolve issues more quickly via a service catalogue or self-service functionality, IT creates an increasingly positive customer experience,” it says.

According to Tasos Symeonides, CEO of Axios Systems, when IT aligns its objectives with the long-term goals of the wider business, a new level of customer satisfaction can be achieved with key stakeholders and all end users.

“The top three opportunities highlight the ultimate challenge for IT departments in 2016,” he says.

Symeonides says IT leaders must become catalysts for positive organisational change, by enabling new services that are closely aligned to the organisation’s strategy. “This approach will lead to significant increases in user satisfaction,” he says.

“The new year is an ideal time for CIOs and other IT leaders to review organisational priorities and challenges,” Symeonides explains.

“We’re committed to supporting these leaders with timely and relevant research designed to help strengthen their organisational IT maturity, which translates into a greater opportunity to secure competitive advantage by becoming more efficient and cost-effective,” he says.

“We’re not just talking about IT, but each and every department engaged in service delivery, be it HR, finance, procurement, etc.,” says Symeonides.

“This guidance is part of our dedication to developing great service management in virtually every industry and sector around the world,” he adds.

Dimension Data nabs three Cisco partner awards
Cisco announced the awards, including APJ Partner of the Year, at a global awards reception during its annual partner conference.
WatchGuard’s eight (terrifying) 2019 security predictions
The next evolution of ransomware, escalating nation-state attacks, biometric hacking, Wi-Fi protocol security, and Die Hard fiction becomes reality.
Why the adoption of SAP is growing among SMEs
Small and medium scale enterprises are emerging as lucrative end users for SAP.
Exclusive: How the separation of Amazon and AWS could affect the cloud market
"Amazon Web Services is one of the rare companies that can be a market leader but remain ruthlessly innovative and agile."
HPE extends cloud-based AI tool InfoSight to servers
HPE asserts it is a big deal as the system can drive down operating costs, plug disruptive performance gaps, and free up time to allow IT staff to innovate.
Digital Realty opens new AU data centre – and announces another one
On the day that Digital Realty cut the ribbon for its new Sydney data centre, it revealed that it will soon begin developing another one.
A roadmap to AI project success
Five keys preparation tasks, and eight implementation elements to keep in mind when developing and implementing an AI service.
The future of privacy: What comes after VPNs?
"75% of VPN users said they are seeking a better solution for cloud networks."