Story image

Veeam's latest NPS score 3.5x industry average

15 May 18

Veeam has achieved a rating of 73 in the latest Net Promoter Score (NPS) research, conducted by an independent third party.  

This places Veeam above some of the largest brands in the world in terms of customer satisfaction, and is 3.5 times the industry average - the fifth consecutive year Veeam has out-performed the industry.

“Often when we really like a product or a brand, we recommend it to other people,” said Veeam CEO and president Peter McKay.  

“A key part of NPS reflects a customer’s willingness to recommend products or services to others. Survey participants were asked a simple question: How likely is it that you would recommend Veeam to a friend or colleague? And the results speak for themselves.  With an overall NPS score of 73, which is 3.5 times the industry average, the satisfaction of Veeam customers far exceeds any vendor in our space.  As we add 133 customers a day, and have just surpassed 300,000 customers in total, Veeam employees and partners can be proud of this recognition. It underscores that our maniacal customer focus is paying dividends.”

To create an even more detailed picture of how customers feel about Veeam’s products and services, participants were questioned on several important metrics.

Core Key Performance Indicators (KPIs) remained strong in 2018, achieving 9.0+ scores, on a scale of 1 to 10, for almost all categories:

  • 91% of Veeam customers are completely satisfied with Veeam as a software vendor

  • 91% of Veeam customers would recommend Veeam solutions to their friends and colleagues

  • 91% of Veeam customers plan to renew their contract when their current contract is complete

  • 89% of Veeam customers are completely satisfied with features and functionality offered by the Veeam products they are using

In a statement by Veeam, these results together with the NPS, are described as 'powerful feedback from customers across the globe'.

The secret to scaling DevOps in the digital era
"Organisations around the world have learnt at a cost that while agile DevOps methodologies can result in improved outcomes within teams and projects, they have a propensity to fail miserably."
APAC FinTech network launches to encourage cross-border innovation
Nine associations formally launched the network by signing a Statement of Intent at the Asian Financial Forum event in Hong Kong.
New blockchain solution aims to keep our food ethical
OpenSC enables anyone to scan product QR codes which automatically takes them to information about where a specific product’s journey.
Avaya expands AI offerings with new partnerships
The additions to the ecosystem will enable Avaya to add prioritisation and natural language processing to its UC solutions.
Hillstone CTO's 2019 security predictions
Hillstone Networks CTO Tim Liu shares what key developments could be expected in the areas of security compliance, cloud, security, AI and IoT.
Can it be trusted? Huawei’s founder speaks out
Ren Zhengfei spoke candidly in a recent media roundtable about security, 5G, his daughter’s detainment, the USA, and the West’s perception of Huawei.
SUSE partners with Intel and SAP to accelerate IT transformation
SUSE announced support for Intel Optane DC persistent memory with SAP HANA.
Oracle Java Card update boosts security for IoT devices
"Java Card 3.1 is very significant to the Internet of Things, bringing interoperability, security and flexibility to a fast-growing market currently lacking high-security and flexible edge security solutions."