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Zoom Phone beta announced for local customers

16 May 2019
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Zoom Video Communications has expanded its Zoom Phone cloud PBX with a beta Australia service launch, the release of bring your own carrier (BYOC), and other enhancements.

Zoom Phone is a cloud phone system available as an add-on to Zoom’s Meetings service. Support for inbound and outbound calling through the public switched telephone network (PSTN) and seamlessly integrated telephony features enable customers to replace their existing PBX solution and consolidate their business communications and collaboration requirements into its video-first platform. 

Existing features include the ability to elevate Zoom Phone calls to Zoom video meetings, the Zoom Contact Center Partner Program (native integrations with charter members Five9 and Twilio), the Zoom Phone Salesforce Integration, and zero-touch provisioning service integrations with Poly and Yealink. 

New to Zoom Phone:

  • Beta service for customers in Australia - This service has full end-user feature parity with our existing North America Zoom Phone service, and is available to existing qualified Zoom customers upon request beginning 19 May. General availability is expected in July.
     
  • Bring Your Own Carrier (BYOC) - This feature allows customers to bring their existing PSTN SIP trunks to the Zoom platform. Large enterprise customers not wishing to switch from their current phone carrier may use Zoom Phone service powered by another carrier. Enterprises may stay on their carrier, or move over to Zoom as their carrier over time, thus giving maximum flexibility to customers. This feature also allows Zoom to provide the Zoom Phone service in any country, even where we do not yet have a localised service.
     
  • Certified ten additional desk phone devices from Poly and Yealink - The Zoom Phone device support portfolio now has over 50 certified traditional VoIP desk phone endpoints from these two hardware partners.

“We have prioritised innovating quickly to expand the reach and functionality of Zoom Phone,” says Zoom Asia Pacific head Michael Chetner. 

“I am proud to extend our services into our key markets of Australia, and to provide leading-edge features such as BYOC, which gives more flexibility and control to our valued customers.”