"It gives us an innovative way to extend Dynamics 365’s Customer Service functionality at a reasonably low cost to our customers, while driving a lot more efficiencies back to their businesses."More

"As a company with powerful AI technology, it's our duty to use it for the greater good and help young New Zealanders to get the help they need."More

“New technological opportunities, such as chatbots, offer clear benefits for automating customer communication."More

It’s no secret that in order to convert leads and maximise sales, companies need to connect with their prospects as quickly as possible. More

Apps have already stamped their mark on modern business, but Gartner expects the best is still to come.More

Microsoft has unleashed a new healthcare bot that provides cloud-based conversational AI to help patients take healthcare into their own hands.More

“Chatbots are relatively low maintenance and help business users gain more control and ensure operations and support teams are more productive.”More

Gartner says while there are obvious concerns for today’s workforce, the massive rise of AI will be about augmentation, not total automation.More

“Conversation Agents present a huge opportunity to increase customer and employee engagement in a cost-effective manner."More

If you find yourself in a tricky situation  - or if you just want to understand your rights as a landlord or tenant, you can now turn to a chatbot for help.More

Gartner research shows that as the need for beyond-edge customer engagement rises, infrastructure service providers need to follow suit.More

Five keys preparation tasks, and eight implementation elements to keep in mind when developing and implementing an AI service.More

"Chatbots promise to improve customer experience by addressing well-known issues for both customers and the organisations serving them."More

"Businesses cannot neglect the fact that on the other side of each transaction is a human being. And for some interactions, the most effective way to help a human being is with another."More

Analysts expect chatbot usage to rise significantly in the next two years – a shift that could prove costly for brands that don’t evolve their bots. More

"Gartner research suggests that by 2020, 85% of interactions will be handled by non-humans."More

Cove Insurance has claimed it's first to sell insurance via a chatbot currently in private beta mode, and the tech looks promising.More

Developments in AI technologies like ML and natural language processing will strengthen the connection between IT teams and their organisation.More

Customers become emotionally invested and more loyal with brands that engage with them – but not all engagement methods are created equal.More

That introduces a new criterion to how IT leaders make their choice of chatbots: observability.More

The conversational UI functionality is available in more than a dozen Telerik and Kendo UI toolsets.More

Ivanti has released a new cloud-delivered artificial intelligence (AI) application for service management.More

In what may be an industry-first, a UK-based company has launched an intelligent chatbot especially designed for network security management tasks.More

“As a non-profit, we’re getting on with providing a financial advice platform that people can trust.”More