Technology news for Australia's largest enterprises
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Jade Software & Ambit take chatbots to next level of AI
“Conversation Agents present a huge opportunity to increase customer and employee engagement in a cost-effective manner."
11 Dec 18
Meet Rentbot, the chatbot that can help with tenancy law
If you find yourself in a tricky situation - or if you just want to understand your rights as a landlord or tenant, you can now turn to a chatbot for help.
10 Dec 18
New digital business means “The cloud is no longer enough”
Gartner research shows that as the need for beyond-edge customer engagement rises, infrastructure service providers need to follow suit.
27 Nov 18
A roadmap to AI project success
Five keys preparation tasks, and eight implementation elements to keep in mind when developing and implementing an AI service.
15 Nov 18
Redefining the customer experience with AI-powered chatbots
"Chatbots promise to improve customer experience by addressing well-known issues for both customers and the organisations serving them."
23 Oct 18
Digital customer experience is nothing without a human touch
"Businesses cannot neglect the fact that on the other side of each transaction is a human being. And for some interactions, the most effective way to help a human being is with another."
22 Oct 18
Chatbots still too dumb to get the job done
Analysts expect chatbot usage to rise significantly in the next two years – a shift that could prove costly for brands that don’t evolve their bots.
16 Oct 18
How chatbots can enhance the customer experience
"Gartner research suggests that by 2020, 85% of interactions will be handled by non-humans."
18 Jul 18
Cove trials insurance purchases via Facebook Messenger chatbot
Cove Insurance has claimed it's first to sell insurance via a chatbot currently in private beta mode, and the tech looks promising.
25 Jun 18
How IT service desk admin jobs will be transformed by smart automation
Developments in AI technologies like ML and natural language processing will strengthen the connection between IT teams and their organisation.
19 Jun 18
The AI difference: How chatbots gain and retain customers
Customers become emotionally invested and more loyal with brands that engage with them – but not all engagement methods are created equal.
17 May 18
Is your business ready to talk chatbots?
That introduces a new criterion to how IT leaders make their choice of chatbots: observability.
14 May 18
Progress enables developers to quickly add chatbots to apps
The conversational UI functionality is available in more than a dozen Telerik and Kendo UI toolsets.
10 May 18
Ivanti releases new cloud AI bot app for service management
Ivanti has released a new cloud-delivered artificial intelligence (AI) application for service management.
05 Apr 18
A chatbot for network security management? It's a reality
In what may be an industry-first, a UK-based company has launched an intelligent chatbot especially designed for network security management tasks.
21 Mar 18
Kiwi non-profit launches AI KiwiSaver advisor
“As a non-profit, we’re getting on with providing a financial advice platform that people can trust.”
16 Mar 18
Exclusive interview: Lenovo’s Scott Tease talks AI, HPC and the power of data
"AI will not be a standalone platform. It's not a little appliance you put in the corner and all of a sudden you've got an Alexa for the data center."
15 Mar 18
Finding your bot’s voice in a world of conversational interfaces
Bots must be helpful and speak naturally if brands are to limit consumer frustrations and generally succeed in their conversational strategies.
06 Mar 18
Interview: Unravelling the myths of chatbot security and identity theft in banking
“People shouldn’t be worried about internet banking. They should be worried about what information they’re giving people who can impersonate them.
05 Mar 18
Startup uses chatbot to simplify global digital marketing
MemePR’s marketing platform uses artificial intelligence to connect working partners from all around the world with those in need of marketing service
08 Feb 18
To get ahead with AI, get started with augmented intelligence
AI is an extension of a human, not a substitute for it. Once we realise this fact, we can appreciate AI for what it truly is.
02 Feb 18
Exclusive interview: Chatbot 101 with Tim McNamara, founder of The Hut34 Project
“We are not building chatbots, we’re building the bridge between chatbots.”
25 Jan 18
New to VR? Here’s how you can use it in the workplace
Virtual reality can help you expand your consumer base and fine-tune your brand identity.
22 Jan 18
Hybrid intelligence: How to scale customer communications with bots
Hybrid intelligence is a “best of both worlds” approach and makes for an excellent way to deliver human-style communication at scale.
22 Nov 17