Technology news for Australia's largest enterprises
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Fusion5 teams up with Ambit in NZ and AUS
"It gives us an innovative way to extend Dynamics 365’s Customer Service functionality at a reasonably low cost to our customers, while driving a lot more efficiencies back to their businesses."
Youthline’s new AI-powered support service is now live
"As a company with powerful AI technology, it's our duty to use it for the greater good and help young New Zealanders to get the help they need."
Teleopti reimagines workforce management with the launch of Grant the chatbot
“New technological opportunities, such as chatbots, offer clear benefits for automating customer communication."
The evolution of chatbots
It’s no secret that in order to convert leads and maximise sales, companies need to connect with their prospects as quickly as possible.
Mobile apps to have most impact on business success by 2020
Apps have already stamped their mark on modern business, but Gartner expects the best is still to come.
Microsoft launches bot service for healthcare sector
Microsoft has unleashed a new healthcare bot that provides cloud-based conversational AI to help patients take healthcare into their own hands.
How an internal chatbot can streamline a business
“Chatbots are relatively low maintenance and help business users gain more control and ensure operations and support teams are more productive.”
70% of organisations to adopt AI by 2021 – still ‘human’ work though
Gartner says while there are obvious concerns for today’s workforce, the massive rise of AI will be about augmentation, not total automation.
Jade Software & Ambit take chatbots to next level of AI
“Conversation Agents present a huge opportunity to increase customer and employee engagement in a cost-effective manner."
Meet Rentbot, the chatbot that can help with tenancy law
If you find yourself in a tricky situation - or if you just want to understand your rights as a landlord or tenant, you can now turn to a chatbot for help.
New digital business means “The cloud is no longer enough”
Gartner research shows that as the need for beyond-edge customer engagement rises, infrastructure service providers need to follow suit.
A roadmap to AI project success
Five keys preparation tasks, and eight implementation elements to keep in mind when developing and implementing an AI service.
Redefining the customer experience with AI-powered chatbots
"Chatbots promise to improve customer experience by addressing well-known issues for both customers and the organisations serving them."
Digital customer experience is nothing without a human touch
"Businesses cannot neglect the fact that on the other side of each transaction is a human being. And for some interactions, the most effective way to help a human being is with another."
Chatbots still too dumb to get the job done
Analysts expect chatbot usage to rise significantly in the next two years – a shift that could prove costly for brands that don’t evolve their bots.
How chatbots can enhance the customer experience
"Gartner research suggests that by 2020, 85% of interactions will be handled by non-humans."
Cove trials insurance purchases via Facebook Messenger chatbot
Cove Insurance has claimed it's first to sell insurance via a chatbot currently in private beta mode, and the tech looks promising.
How IT service desk admin jobs will be transformed by smart automation
Developments in AI technologies like ML and natural language processing will strengthen the connection between IT teams and their organisation.
The AI difference: How chatbots gain and retain customers
Customers become emotionally invested and more loyal with brands that engage with them – but not all engagement methods are created equal.
Is your business ready to talk chatbots?
That introduces a new criterion to how IT leaders make their choice of chatbots: observability.
Progress enables developers to quickly add chatbots to apps
The conversational UI functionality is available in more than a dozen Telerik and Kendo UI toolsets.
Ivanti releases new cloud AI bot app for service management
Ivanti has released a new cloud-delivered artificial intelligence (AI) application for service management.
A chatbot for network security management? It's a reality
In what may be an industry-first, a UK-based company has launched an intelligent chatbot especially designed for network security management tasks.
Kiwi non-profit launches AI KiwiSaver advisor
“As a non-profit, we’re getting on with providing a financial advice platform that people can trust.”