Chatbots stories

Rushing to implement solutions can lead to poor CX and have significant negative impacts on the bottom line, writes NICE managing director for A/NZ Rod Lester.>>

A new partnership between Vodafone New Zealand and Ambit is bringing AI-based chatbots to Vodafone’s contact centre customers.>>

AI company, DRUID, makes AI-driven virtual assistant deployments faster and easier, with a new revamped design in its latest technology release, Oxygen.>>

"Retailers and eCommerce brands have contributed to the maturity of conversational commerce, and AI chatbots can lead to more natural interactions for customers to engage with commerce on messengers.">>

The company provides a pay-walled community called ‘The Village’, where families can chat to other parents and a trained, fully remote team of sleep specialists to help with crabby little ones, enabling parents to seek personalised advice at any time, anywhere.>>

The company was named as one of the “providers that matter most” in two reports for its PAM360 and Zia chatbot products.>>

An AI-driven, no-code chatbot authoring platform, DRUID features natural language processing technology with support for over 40 languages and integrates with the UiPath platform.>>

The COVID-19 pandemic has led to adaptations in the way people live, work and interact – and an increase in chatbot usage is one of many customer experience side effects.>>

RAMI (robotic automated machine interface) lets users check their stimulus eligibility, as well as help them understand what assistance is available and can connect an advisor to the user if needed.>>

The company recently launched Smart Answers for chatbots and virtual assistants to avoid poor CX and long waiting times.>>

The Virtual Vet Nurse – named Sophie – is a conversational chatbot developed with Kiwi-grown technology, and is being launched this week free of charge ‘for the next couple of months’.>>

GlobalData explains how emerging technologies are being deployed to help keep the spread of the virus in check.>>

At the forefront of this engagement experience will be newer mobile technologies such as WhatsApp Business, Apple Business Chat and Google’s use of RCS on Android devices. >>

Australian and New Zealanders are happy to embrace a full range of self-serve and human customer service options, placing the highest premium on speed, knowledge, and accuracy of outcomes.>>

It will be providing the entire suite of SurveySparrow products and services, including the chat surveys, offline app, and NPS surveys.>>

67% of organisations are piloting, scaling, or deploying transformation programs, but disconnects in IT Culture (52%) and Delivery Speed (50%) stand in the way, Appian finds. >>

Sophisticated virtual assistants can be created to help with anything from 24/7 customer service and conversational commerce to supporting business users.>>

CIOs cited chatbots as the primary focus of AI investments in their organisations this year. >>

Intelligent chatbots combine the power of automation with the power of AI to offer a much richer range of services.>>

Chatbots and digital employees are now an established part of communication between New Zealand businesses and customers.>>

Set to launch in March 2020, the chatbot is currently in design and testing and is the biggest change to the Ask Izzy platform since 2016.>>

Meet YUMI, a digital human that can help sort out skincare needs.>>

"It gives us an innovative way to extend Dynamics 365’s Customer Service functionality at a reasonably low cost to our customers, while driving a lot more efficiencies back to their businesses.">>

"As a company with powerful AI technology, it's our duty to use it for the greater good and help young New Zealanders to get the help they need.">>