At the forefront of this engagement experience will be newer mobile technologies such as WhatsApp Business, Apple Business Chat and Google’s use of RCS on Android devices. More

Australian and New Zealanders are happy to embrace a full range of self-serve and human customer service options, placing the highest premium on speed, knowledge, and accuracy of outcomes.More

It will be providing the entire suite of SurveySparrow products and services, including the chat surveys, offline app, and NPS surveys.More

67% of organisations are piloting, scaling, or deploying transformation programs, but disconnects in IT Culture (52%) and Delivery Speed (50%) stand in the way, Appian finds. More

Sophisticated virtual assistants can be created to help with anything from 24/7 customer service and conversational commerce to supporting business users.More

CIOs cited chatbots as the primary focus of AI investments in their organisations this year. More

Intelligent chatbots combine the power of automation with the power of AI to offer a much richer range of services.More

Chatbots and digital employees are now an established part of communication between New Zealand businesses and customers.More

Set to launch in March 2020, the chatbot is currently in design and testing and is the biggest change to the Ask Izzy platform since 2016.More

Meet YUMI, a digital human that can help sort out skincare needs.More

"It gives us an innovative way to extend Dynamics 365’s Customer Service functionality at a reasonably low cost to our customers, while driving a lot more efficiencies back to their businesses."More

"As a company with powerful AI technology, it's our duty to use it for the greater good and help young New Zealanders to get the help they need."More

“New technological opportunities, such as chatbots, offer clear benefits for automating customer communication."More

It’s no secret that in order to convert leads and maximise sales, companies need to connect with their prospects as quickly as possible. More

Apps have already stamped their mark on modern business, but Gartner expects the best is still to come.More

Microsoft has unleashed a new healthcare bot that provides cloud-based conversational AI to help patients take healthcare into their own hands.More

“Chatbots are relatively low maintenance and help business users gain more control and ensure operations and support teams are more productive.”More

Gartner says while there are obvious concerns for today’s workforce, the massive rise of AI will be about augmentation, not total automation.More

“Conversation Agents present a huge opportunity to increase customer and employee engagement in a cost-effective manner."More

If you find yourself in a tricky situation  - or if you just want to understand your rights as a landlord or tenant, you can now turn to a chatbot for help.More

Gartner research shows that as the need for beyond-edge customer engagement rises, infrastructure service providers need to follow suit.More

Five keys preparation tasks, and eight implementation elements to keep in mind when developing and implementing an AI service.More

"Chatbots promise to improve customer experience by addressing well-known issues for both customers and the organisations serving them."More

"Businesses cannot neglect the fact that on the other side of each transaction is a human being. And for some interactions, the most effective way to help a human being is with another."More