Technology news for Australia's largest enterprises
These search results are from across the Techday Network of sites
Chatbots still too dumb to get the job done
Analysts expect chatbot usage to rise significantly in the next two years – a shift that could prove costly for brands that don’t evolve their bots.
How chatbots can enhance the customer experience
"Gartner research suggests that by 2020, 85% of interactions will be handled by non-humans."
Cove trials insurance purchases via Facebook Messenger chatbot
Cove Insurance has claimed it's first to sell insurance via a chatbot currently in private beta mode, and the tech looks promising.
How IT service desk admin jobs will be transformed by smart automation
Developments in AI technologies like ML and natural language processing will strengthen the connection between IT teams and their organisation.
The AI difference: How chatbots gain and retain customers
Customers become emotionally invested and more loyal with brands that engage with them – but not all engagement methods are created equal.
Is your business ready to talk chatbots?
That introduces a new criterion to how IT leaders make their choice of chatbots: observability.
Progress enables developers to quickly add chatbots to apps
The conversational UI functionality is available in more than a dozen Telerik and Kendo UI toolsets.
Ivanti releases new cloud AI bot app for service management
Ivanti has released a new cloud-delivered artificial intelligence (AI) application for service management.
A chatbot for network security management? It's a reality
In what may be an industry-first, a UK-based company has launched an intelligent chatbot especially designed for network security management tasks.
Kiwi non-profit launches AI KiwiSaver advisor
“As a non-profit, we’re getting on with providing a financial advice platform that people can trust.”
Exclusive interview: Lenovo’s Scott Tease talks AI, HPC and the power of data
"AI will not be a standalone platform. It's not a little appliance you put in the corner and all of a sudden you've got an Alexa for the data center."
Finding your bot’s voice in a world of conversational interfaces
Bots must be helpful and speak naturally if brands are to limit consumer frustrations and generally succeed in their conversational strategies.
Interview: Unravelling the myths of chatbot security and identity theft in banking
“People shouldn’t be worried about internet banking. They should be worried about what information they’re giving people who can impersonate them.
Startup uses chatbot to simplify global digital marketing
MemePR’s marketing platform uses artificial intelligence to connect working partners from all around the world with those in need of marketing service
To get ahead with AI, get started with augmented intelligence
AI is an extension of a human, not a substitute for it. Once we realise this fact, we can appreciate AI for what it truly is.
Exclusive interview: Chatbot 101 with Tim McNamara, founder of The Hut34 Project
“We are not building chatbots, we’re building the bridge between chatbots.”
New to VR? Here’s how you can use it in the workplace
Virtual reality can help you expand your consumer base and fine-tune your brand identity.
Hybrid intelligence: How to scale customer communications with bots
Hybrid intelligence is a “best of both worlds” approach and makes for an excellent way to deliver human-style communication at scale.
‘Human-like’ chatbots may change the way we shop
Smart bots may change the customer experience in the near future, but major improvements are needed...
Chatbots and AI are the future of your job
Organisations are now exploring how they can take advantage of AI technologies in the workplace...
Lifebroker and Jade Software launch Facebook chatbot for life insurance quote comparisons
Alfred is currently live in-market following a three-month development period and customer pilot process.
Survey shows companies with best tech also have best customer experience
A new survey has revealed a clear connection between customer experience and technology adoption - but human capital is still very important.
How to restore customer loyalty after a data breach
In this day and age, data breaches and IT downtime are almost inevitable.
Ever wanted to know how Xero does incident management?
“I don’t want to be here at 2 o’clock every night, dealing with someone else’s problem.”
Whitepaper: Why it’s critical to detect cyber attacks as they happen
"Many organisations are struggling to keep pace with the speed in which hackers are attacking their systems."
Whitepaper: The key to compliance is governing access to data
By implementing a governance-based approach to identity governance, companies can secure their organisation’s sensitive data.
Whitepaper: How to detect and respond to threats faster
This white paper uncovers how UEBA reduces your organisational risk and enables you to respond more quickly to attacks.
Whitepaper: How to build cloud policies your organisation can stand by
Done right, digital transformation can transform the way governments engage with citizens, make businesses more productive and help non-profits be more effective.
Whitepaper: An inside look at the benefits of cloud
"Cloud computing is revolutionising business, enabling organisations to move faster, spend less and deliver greater value."