Technology news for Australia's largest enterprises
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HubSpot’s latest offering makes it easier to deliver better CX
HubSpot's new customer service product is designed to turn every customer interaction into a growth opportunity.
Hills dumps Salesforce in favour of Microsoft for its CRM and ERP
The distributor says the move reflects the company’s progression into the next phase of its digital transformation.
Integration software speeding up and simplifying collaboration
While the individual teams have better tools than those of yesteryear, for most companies the knowledge-sharing between teams hasn’t caught up.
Want to foster meaningful customer relationships? Here's how the cloud can help
Customers have become more complicated and it can be a struggle for sales teams to keep up.
Get better ROI through SAP Hybris Cloud for Customer
You’ll want to know how to drive better ROI from your SAP investment. This is your very own welcome pack about SAP Hybris Cloud for Customer.
Extend your SAP system to better service your customers
Bluleader helps organisations drive better ROI on existing SAP ERP investments by extending the data model on a seamless, single platform experience.
Tearing down international borders with cloud-based communication
looks at how to leverage the cloud to build a truly connected global organisation
Tenable delivers record earnings of $250 million for 2017
Tenable announced record billings of over $250 million representing a growth of over 45% for the fiscal year of 2017.
SAP ink $2.4 billion agreement to acquire CallidusCloud
SAP says the acquisition gives them immediate leadership in the lead to money space.
Big change for Michael Hill as digital transformation journey kicks off
Michael Hill operates more than 350 physical stores in Australia, New Zealand, Canada and the US, as well as four online outlets.
Kiwi CRM app wins international Xero award
The app received the Xero Development Competition Award for its new Account Management Dashboard (AMD).
TechnologyOne wins $7 million federal contract for SaaS deployment
The Department of Industry, Innovation and Science (DIIS) is the second shared service hub to partner with TechnologyOne.
Customisation key as SaaS, PaaS demand takes off in Aussie enterprise
Demand for PaaS and SaaS is growing among local businesses, according to Telsyte, which says enterprise software budgets are also on the increase.
Salesforce cloud tech helps banks fix customer loyalty problem
Over one-third of banking customers are “hidden defectors,” meaning they purchase products or services from a competitor of their primary bank.
Bluewolf report shows Aussies slow in AI adoption
The company says just 33% of Australian business professionals surveyed said they expect to increase their current AI investment.
Salesforce announces AI innovation fund and Sales Cloud Einstein Forecasting
With a new $50 million Salesforce AI Innovation Fund, Salesforce Ventures is accelerating the development of AI solutions on Salesforce.
Cloud set to democratise AI for SMBs – Salesforce Area VP
Businesses who take the opportunity to leverage business intelligence from AI will be smarter, faster and more productive.
Sage Australia partners with Morphate and Parvero
Morphate and Parvero will become the first local Salesforce partners to offer Sage Live.
Microsoft fuels digital transformation for Kiwi health company
“We want to facilitate self-service capabilities across the organisation, so our employees are empowered to draw analysis and insights from our data.”
Salesforce announces Summer ‘17 update at Auckland Basecamp
The Basecamp event also featured trailblazing customer stories from Fonterra, HazardCo, Spark Digital and Soul Machines.
SugarCRM partners with Zaparas Lawyers to provide client enquiry management
Zaparas Lawyers chose SugarCRM for its ease of implementation and its ability to integrate with the company’s existing systems.
Salesforce Ventures injects funding into Aussie consulting partner
“Becoming a Salesforce Platinum Partner is an exciting milestone and a testament to the hard work of our talented, growing team."
An inconvenient truth: AU businesses struggle to deliver digital services
80% of Australian consumers view a company as outdated or worse, an inconvenience if they don’t offer digital ways of doing business.
Flight Centre: Online customers & their preferred agent - connected at last
"Having a travel expert through the process will always be an essential part of the experience."