Technology news for Australia's largest enterprises
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Why the future of customer experience is both human and machine
Touchpoint's CEO says when it comes to customer experience don’t believe the ‘robot revolution’ will happen overnight.
How to regain customers' trust after a CX failure
It only takes one mistake to lose trust.
Survey shows companies with best tech also have best customer experience
A new survey has revealed a clear connection between customer experience and technology adoption - but human capital is still very important.
How to restore customer loyalty after a data breach
In this day and age, data breaches and IT downtime are almost inevitable.
Design and creativity underpin transformation to an experience business - Adobe
“The merging of online and offline experiences is a significant shift in the way organisations are thinking about customer experience.”
Qualtrics launches new tools to help companies create quality CX programs
"True customer centricity is not a project - it's a culture and a way of doing business."
Why you need to respond to customer feedback – especially online
Online shoppers have high expectations for how promptly online retailers should reply to questions and complaints.
Adobe Symposium 2017 kicks off at Sydney Opera House
The event will see over 2000 attendees from more than 25 brands discussing how they can use customer experience to differentiate themselves.
Christchurch's Ravensdown ramps up CX with new digital approach
“More than three-quarters of our sales are generated by long-term contracts, so it’s crucial to build and maintain these vital customer relationships.
New Zealand companies lagging behind in creating human-centric customer experiences – PwC
Only 6% of Kiwi companies are thinking about creating better customer experiences while 76% are focused on growing their revenues.
Kiwi companies failing to seize the CX opportunity in digital transformation
Kiwi companies can reap big returns from digital transformation of CX, but the vast majority are missing out on the opportunities.
Qualtrics: Why customer experience management matters
Employees drive experience: Many organisations forget about the impact employee engagement has on the customer experience.
Oracle announces new AI-based CX apps for commerce, marketing, sales and service professionals
Adaptive Intelligent Apps for CX are designed to help enhance existing applications within the Oracle CX Cloud Suite.
Mumbai-based Netcore launches CX-based marketing solution
Netcore Smartech helps marketers map customer journeys, allowing brands to create personalised customer experiences in real-time.
Act fast and make it easy: Getting the most out of feedback for travel organisations
A significant proportion of holidaymakers in Australia and New Zealand believe their feedback never reaches anyone who can make a difference.
YOU’RE INVITED: G-Summit – the world’s most extensive CX roadshow
Global forums in five continents share best practices on the world’s #1 CX platform to help companies and organisations deliver exceptional CX.
AU Red Cross Blood Service chooses new CX cloud platform
In addition to offering a personalised approach for blood donors, it is hoped that the system will lead to more blood being collected as demand grows.
Business rushing CX programs, says Qualtrics
"While most companies recognise the importance of keeping customers at the forefront of everything they do, few have been able to do so effectively."