Results:

“The merging of online and offline experiences is a significant shift in the way organisations are thinking about customer experience.”More

"True customer centricity is not a project - it's a culture and a way of doing business."More

Online shoppers have high expectations for how promptly online retailers should reply to questions and complaints.More

The event will see over 2000 attendees from more than 25 brands discussing how they can use customer experience to differentiate themselves.More

“More than three-quarters of our sales are generated by long-term contracts, so it’s crucial to build and maintain these vital customer relationships.More

Only 6% of Kiwi companies are thinking about creating better customer experiences while 76% are focused on growing their revenues.More

Kiwi companies can reap big returns from digital transformation of CX, but the vast majority are missing out on the opportunities.More

Employees drive experience: Many organisations forget about the impact employee engagement has on the customer experience.More

Adaptive Intelligent Apps for CX are designed to help enhance existing applications within the Oracle CX Cloud Suite.More

Netcore Smartech helps marketers map customer journeys, allowing brands to create personalised customer experiences in real-time.More

A significant proportion of holidaymakers in Australia and New Zealand believe their feedback never reaches anyone who can make a difference.More

Global forums in five continents share best practices on the world’s #1 CX platform to help companies and organisations deliver exceptional CX.More

In addition to offering a personalised approach for blood donors, it is hoped that the system will lead to more blood being collected as demand grows.More

"While most companies recognise the importance of keeping customers at the forefront of everything they do, few have been able to do so effectively."More