IT Brief Australia - Technology news for CIOs & IT decision-makers

Gartner stories - Page 49

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The customer experience expectation gap
Mon, 16th May 2016
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crm
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contact centre
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cx
Last Monday afternoon, as I rode to JFK Airport en route to a conference, I realized that I’d left my travel credit card on my dresser.
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Exclusive: Specialisation is critical for resellers. Here’s why - and how
Fri, 13th May 2016
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gartner
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research director
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ndi
Resellers who are specialising are reaping benefits as digital business and LOB buyers become the norm. Gartner offers tips on how to make the change.
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Consumer-Centric Ecosystems for Consumer Goods Manufacturers and Retailers
Fri, 13th May 2016
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gartner
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cios
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consumer-centric ecosystems
Consumer-centric ecosystems will enable manufacturers, retailers & consumers to experience the digital acquisition of goods and services.
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Data discussions daunt digital disruption
Thu, 12th May 2016
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iot
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encryption
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data encryption
Over the last few weeks, there have been several items in the news that mark an increasing trend about data ownership and usage.
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Driving Big Data: The Algorithm Economy in the transport industry
Tue, 10th May 2016
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bi
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big data
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data analytics
Big Data drives transport innovation, as Unisys NZ's Director outlines the vast potential and challenges ahead.
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Gartner recognises Zendesk for innovative CRM solutions
Mon, 9th May 2016
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crm
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bi
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big data
Zendesk has been recognized as a leader in Gartner's 2016 CRM Customer engagement report, the only company to move quadrants this year.
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The third phase of integrated systems is here
Thu, 5th May 2016
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converged infrastructure
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data centre operators
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gartner
Hyperconverged integrated systems (HCIS) set to be mainstream in five years, with market growth at 79% and reaching $2bn in 2016, says Gartner.
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Highlights of the Verizon Data Breach Report 2016
Thu, 5th May 2016
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breach prevention
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cybersecurity
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gartner
Verizon's 2016 report: Outsider threats dominate breaches, fast detection crucial, and mitigation key when patching’s not possible.
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Are incumbent vendors holding back digital banking?
Tue, 3rd May 2016
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digital banking
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gartner
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cios
Vendors need to step up or step aside as new demands in the digital banking sector place pressure on businesses.
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Who ruined social media?
Fri, 29th Apr 2016
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gartner
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facebook
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social media
I’ll happily tell you who I think is ruining it for all of us. Let’s have some straight talk about who is ruining Facebook and Twitter.
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Financial services in the age of IoT
Fri, 29th Apr 2016
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finance, leasing & rental
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iot
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gartner
Even if your company doesn’t provide technology as an end product, pretty soon, your products and services will be inseparable from technology.
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How technology saved my husband's life
Tue, 26th Apr 2016
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it in healthcare
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smart home
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technology gifts
There were times that I thought technology was taking over our lives and not always in a positive way - until it saved my husband's life.
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Generation emoji: Here to stay or just a fad?
Tue, 26th Apr 2016
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gartner
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texting
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emoji
My father, a longtime journalist and editor, is surely rolling in his grave. Somewhere, David Ogilvy cries. Emoji have taken over the written word.
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Managers! Why are you telling employees you don’t want them to collaborate?
Tue, 26th Apr 2016
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uc
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gartner
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collaboration
Collaboration is the oft-stated goal of a myriad of technology deployments from knowledge management to social software to digital workplace.
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IoT security spending to hit $348m this year, cloud security vital
Tue, 26th Apr 2016
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iot security
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iot
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gartner
Gartner is forecasting cloud IoT spend to hit US$348 million this year, and says cloud-based security services will be vital going forward.
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CEOs view digital transformation as positive - but dramatic
Fri, 22nd Apr 2016
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digital transformation
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gartner
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cios
Local CEOs are prioritising technology higher than their international counterparts, and are bullish about the impact of digital on their profits.
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Is your product the new form of marketing?
Wed, 20th Apr 2016
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gartner
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digital marketing
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advertising
Marketing a product that customers don’t particular want or like can be a real slog. But when the inverse is true, marketing becomes a pleasure.
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Are ANZ business too keen for cloud?
Tue, 19th Apr 2016
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cloud services
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colocation
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cios
ANZ firms may be overzealous on cloud, risking costs without clarity on benefits, warns Gartner's Warrilow ahead of Sydney summit.
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How poor social media risk management can lead to customer disloyalty
Mon, 18th Apr 2016
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gartner
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social media
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social networking
Use of social media to build customer loyalty is a common strategy for major corporations today. However, it is a strategy that can quickly backfire.
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Big players losing as they fail to capitalise on booming PaaS market
Mon, 18th Apr 2016
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cloud services
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bi
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big data
IBM and Oracle are losing out as they fail to capitalise on the booming PaaS market and concede share to specialists, open source and cloud providers.
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Meet a CIO with fabulous talent management skills and you'll meet a successful business
Fri, 15th Apr 2016
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gartner
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productivity
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cios
Without inspiring lead supported from above, even the best business, the best enterprise, will disappear entirely and without much of a trace.
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Why only half of CDOs are poised for success
Thu, 14th Apr 2016
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bi
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big data
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data analytics
Half of CDOs risk falling short of success amid internal resistance and lack of support, warns Gartner expert.
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Apple, Asus buck downward PC sales, while Lenovo, HP slump
Thu, 14th Apr 2016
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gartner
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pc shipments
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ndi
Asus and Apple are the only vendors to record increased PC shipments for the first quarter of 2016 as the PC market continues to decline.
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What 3D printing means for your supply chain
Wed, 13th Apr 2016
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3d printing
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gartner
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industrial
A broader understanding of 3D printing’s value to the supply chain is increasing investment plans across industries worldwide.