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Sarah Richardson stories
Sarah Richardson writes about leadership, loyalty and the dynamics that shape how people and organizations work together. Her stories explore what happens when voices that have historically been sidelined are fully included in the conversation, decision-making and strategy.
By focusing on women’s experiences at the leadership table, Sarah highlights practical shifts that build trust, unlock better judgment and remove systemic barriers. Readers can expect insights that challenge familiar assumptions about power and influence, along with real-world perspectives on how to create work environments where different kinds of leadership can thrive.
Women at the table transformed loyalty and leadership
Last week
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cx
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martech
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personalisation
Women leaders in loyalty say real change comes when they're heard, trusted to judge for themselves and freed from systemic barriers.
Asia Pacific Loyalty Awards 2026 finalists revealed
Last month
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data analytics
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digital transformation
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cx
Asia Pacific Loyalty Awards 2026 unveils record finalist line-up as brands double down on retention, data and personalised engagement.
The agentic AI revolution: Experts explain key business trends
Wed, 6th Aug 2025
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data analytics
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cx
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martech
Agentic AI is transforming business with smarter virtual assistants and personalised marketing, reshaping customer experience and operational workflows globally.
Exclusive: Sarah Richardson on AI, loyalty and global ALA push
Fri, 1st Aug 2025
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cx
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martech
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cdp
AI is revolutionising Australia's loyalty sector, driving growth and innovation with a strong focus on ethics, data privacy and workforce transformation.
AI Appreciation Day: What it means for the future of customer engagement
Mon, 14th Jul 2025
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crm
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data analytics
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cx
AI innovations are transforming customer engagement by unifying fragmented data and enabling real-time personalisation for enhanced experiences.
AI reshapes strategies at Asia Pacific loyalty and retail conference
Thu, 22nd May 2025
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data analytics
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cx
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martech
The Asia Pacific Loyalty Conference highlights AI's growing role in customer retention, as 46% of consumers expect brands to know their preferences.
Women in tech share insights ahead of International Women's Day
Fri, 7th Mar 2025
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software development
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iwd
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stem
In anticipation of International Women's Day, women at Assured Data Protection shared insights on mentorship, learning, and inclusivity in tech careers.
Loyalty Now appoints Anurag Vasisth to ALA Advisory Board
Thu, 13th Jul 2023
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payment technologies
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leadership
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loyalty now
Anurag Vasisth of Loyalty Now joins the Advisory Board of Australian Loyalty Association, strengthening strategic partnership and industry expertise.