Results:

“UI technologies will be an important component in the shift from the office to a virtual workplace that is mobile and more flexible, while interactive interfaces have expanded the scope of businesses to engage with their customers and build deep relationships."More

There has been a significant shift in the way that contact centres are managed and how agents are responding to changing customer behaviours and needs, writes NICE Asia Pacific president Darren Rushworth.More

Some organisations are kicking-off new DX initiatives now, and many others are accelerating investments they had already planned for 2022 and beyond. More

Soprano Design vice president for global marketing Matt Thompson details the enterprise messaging trends that may resonate over the coming year. More

IDC has unveiled its IT outlook for 2021, along with top trends and guidance for enterprises as they prepare for The Next Normal.More

"Although we expect year-over-year growth of 9% in 2021, that is only due to the large drop in 2020. The real recovery won't happen until 2022 when smartphone volumes return to pre-COVID levels."More

The report predicts that the professional headset market will witness robust growth due to the increased popularity of cloud meeting services and remote working practices. More

The analysts at Lux Research have identified key trends that will define how the world beyond the pandemic will be different, and highlighted their findings in their report titled ‘The Impact of COVID-19 on Tech Innovation’. More

ABI Research finds that two areas in particular, Trusted Platform Modules (TPM) and Trusted Execution Environments (TEE) will be hard hit. More

2019 was a record-breaking year for the industry, with gaming software generating $143 billion in consumer spend, and this trend is set to continue into 2020.More

As organisations look to unify their security posture they are moving towards outsourced security models from more in-house or hybrid security approaches.More

Key findings are that it will cause manufacturing delays, reduce the overall demand and at the same time increase enterprise and consumer demand while more businesses and individuals look to invest in telepresence and content.More

“Many areas of wireless innovation will involve immature technologies, such as 5G and millimetre wave, and may require skills that organisations currently don’t possess."More

"2019 will see many mainstream businesses leapfrogging the initial disruptors."More

IDC has provided a rather gloomy forecast but there are opportunities to be exploited on the horizon.More

The company has shared what it believes are the five data centre optimisation trends that will maximise data centre performance in 2019.More

"Hardware vendors can get ahead by articulating the value of connectivity between their televisions and other smart devices to their potential customers."More

These technologies promise to deliver a competitive advantage over the next 10 years.More

CompTIA’s “IT Industry Outlook 2018” projects growth of 5% across the global tech sector this year.More

The challenge, Gopalakrishnan says, is the fear of the unknown that accompanies change and that companies are currently experiencing today.More

Fewer than 400,000 people speak Icelandic, and linguists are hypothesising that this is how the language dies.More

"In the past year, a groundswell of incredible technology has built up and is about to break."More

We anticipate seismic upheaval across some industries, of which the financial services industry is no exception.More

is enough innovation coming out of our big companies? The world loves emerging technologies, but have businesses lost their sense of play?More