West Unified Communications stories
CommsChoice expands routing capability to support UC future
Thu, 12th Mar 2020
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voip
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contact centre
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microsoft
The company focused on expanding its Session Border Controller (SBC) network in several locations: Sydney, Singapore, London, Frankfurt, San Jose and Virginia.
EXCLUSIVE: Trends in the UC industry and how resellers can capitalise on them
Mon, 8th May 2017
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contact centre
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martech
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chatbots
Recently we spoke with tech stalwart Randy McGraw on trends in the unified communications industry and just how the channel can capitalise on them.
How to keep employees present and productive in conference calls
Fri, 28th Apr 2017
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west unified communications
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study
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conference calling
Hybrid meetings often create a disconnect, with 57 percent of employees feeling like they’re forgotten about when dialing in remotely.
The UC tussle between Cisco, Microsoft and Google - and they're just getting started
Mon, 27th Feb 2017
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microsoft
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uc
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voip
There is a true battle going on between the three heavyweights, with all offering unique products that are in fact subtly similar.