IT Brief Australia - Technology news for CIOs & IT decision-makers
Australia
Guides
#
artificial intelligence
#
digital transformation
#
disaster recovery
#
internet of things
#
work from home
Search
Stories by Phil Smith
Why humans will remain at the core of customer experience
Wed, 17th Oct 2018
#
contact centre
#
crm
#
cx
AI technology is streamlining human interactions rather than replacing them in contact centres, as customers still rely on human interaction.