Technology news for Australia's largest enterprises
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A trillion-dollar boost: Salesforce releases new research on the economic impact of AI on CRM
By 2021, AI-powered CRM activities could increase global business revenues by US$1.1 trillion and create 800,000 net-new jobs.
LogMeIn takes aim at CRM market with launch of Bold360
“The rise of digital, artificial intelligence and mobile-first lifestyles has changed how customers want to interact with their favourite brands."
Microsoft helps Canberra Uni strengthen relationships with students
So we needed a system that was intelligent enough to know that if a student asks ‘where’s my exam held?’
Big data: How companies can learn to swim in the data lake
Information is pouring into companies faster, so businesses are drowning in a flood so great it has become known as the ‘data lake’.
Mid-market CRM software Sugar announces update to version 7.9
SugarCRM has recently announced the release of version 7.9 of its customer relationship management software.
Salesforce gives its app-development partner programme a facelift
The new and improved Salesforce AppExchange partner programme features a new business model, a new onboarding experience, and new technology tools.
LinkedIn integration with Microsoft Dynamics 365 announced
Microsoft has unveiled new business solutions and capabilities for Microsoft Dynamics 365 to empower companies to transform digitally.
Japan: Salesforce gets bigger with opening of second data center
The addition of a second data center follows a successful year in Asia-Pacific for Salesforce.
Hair care & artificial intelligence come together with new deal
"Complexica’s applications are best suited to deal with this inherent complexity without burdening our staff with endless data entry.”
IT leaders unprepared for e-discovery process, research finds
"Business and IT leaders would be well-advised to immediately take a proactive approach to their e-discovery readiness."
Salesforce to establish local infrastructure in Sydney
Major infrastructure move announced by the cloud business software provider
Tech firm wants Christchurch grads
"Magnetism plans to continue hiring and training local developers and graduates – producing home-grown experts in world-class technology."
Pegasystems unveils AI and robotics capabilities to optimise CRM solution
Pega’s workforce intelligence capabilities use robotic automation and AI to understand how sales and service agents work.
Kiwi CRM company sparks South Island growth with Christchurch office
“We’re a New Zealand company and want to ensure we have a full offering for clients all over the country."
Inside Salesforce Einstein: The AI that can help CRM work smarter
Competitors may shrug off Einstein as a marketing gimmick, Salesforce says it’s a new layer of intelligence that makes things smarter.
Skyrocketing success: By 2018, Salesforce expects to hit $10 billion in revenue
"No other enterprise software company is delivering customer success at this scale — and certainly not at this pace."
The top 9 sales enablement apps for Salesforce
When it comes to enabling your sales team we've chosen the top 9 tools & apps for Salesforce users to consider.
SugarCRM's new APJ vice president stays committed to partner ecosystem
Mark Troselj is taking over as SugarCRM's vice president of Asia Pacific and Japan, and vows not to compete with its partners.
The secret sauce that makes Salesforce magic
We look at one of the key aspects behind the rapid rise of cloud-based business software giant Salesforce
Getting the best tools isn’t enough, says Salesforce
The tool that Salesforce uses to get new users up-to-speed quickly.
Who knew that Salesforce was a leader in IoT?
We look at the cloud software vendors courageous efforts to enter the IoT arena
'Onwards and upwards' for CRM & data as Salesforce acquires Krux
"We’re trading gas for rocket fuel. Becoming part of Salesforce is great news for our current & future clients, our partner network & our employees."
The eight product lines that make up Salesforce
We look at the very basics of what Salesforce offers to business.
Rise in mobile enterprise apps meets developers lacking skill
That presents an opportunity for service providers to develop value-added services that address this issue.