Stories by Darren Cockerell
Debunking the myth of robophobia – why intelligent automation improves employee satisfaction
Wed, 27th Nov 2024
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digital transformation
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cx
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martech
A global study reveals that intelligent automation boosts employee satisfaction and retention, debunking fears of robots replacing human jobs.
Customer experience: The heart of sustainable growth
Tue, 1st Oct 2024
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smartphones
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cryptocurrency
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cx
Customer experience drives sustainable financial growth, risking AUD $87 billion if ignored. Digital banks leverage automation for seamless service.
Beyond the hype: Taking Gen AI mainstream with next-level automation
Mon, 17th Jun 2024
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it automation
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risk & compliance
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genai
Generative AI, once a niche term, is now pivotal to automation and business processes, creating substantial value but requiring rigorous data governance.