Top stories

Malwarebytes and non-profit partners have released a report revealing certain demographic groups are disproportionally impacted by cybercrime. >>

Taking a genuinely digital-first approach to CX means organisations must understand how customers access services and how they are supported.>>

“The e-commerce sector has only gotten stronger as a result of the pandemic, leapfrogging traditional commerce by as much as five times.">>

Attacks on business-critical applications can exploit administrator privileges, which can then be used to bypass application controls and compromise data and processes. >>

Providing more personalised shopping experiences through customer loyalty initiatives will ultimately benefit the customer.>>

“These new features will help organisations empower their staff with the devices they want and keep their workers secure, while protecting their personal privacy.”>>

"We are committed to helping organisations extend the value of Teams by adding advanced communications and customer engagement features.">>

We report on all the major news from the opening keynote at Nutanix .NEXT 2021.>>

Konica Minolta has launched Workplace Hub, an all-in-one device unifying an organisation's IT and application management into a single centralised platform.>>

An Infosys study on workplace transformation shows employee health, wellbeing, company culture and education should be top priorities for companies reimagining the post-pandemic workforce. >>

As they consider the possibilities, companies must ensure that employee digital experience is consistent across workplace models to optimise productivity.>>

AWS has shared new business momentum milestones and announced three new capabilities for , improving contact centre agent productivity.>>

A new Cisco study shows small and medium-sized businesses in Asia Pacific are exposed, under attack, and more worried about cybersecurity threats than before. >>

Effective customer relationship leaders understand how to grow customer relationships by leveraging customer data to glean valuable behavioural insights. >>

We spoke to PagerDuty’s director of customer solutions, Abhijit Pendyal about systems changes, burnout and how to mitigate these.>>