Read the latest stories by Staff Writer across the TechDay network.
Written by Staff
The next paradigm shift for the contact centre industry may well be how to engage with customers through social media.
The third annual CCiNZ Conference and Awards was held on 2 September 2011 at the SkyCity Auckland Convention Centre with around 155 people attending.
VoIP revolutionises business networks by combining voice and data. But to fully harness its potential, robust power protection, like the right UPS, is critical.
I was very reticent to try online dating due to all of the bad things you read and hear, but at the end of the day it is just one more venue for meeting people.
In an age where screens dominate, finding love online becomes the new norm, offering hope for those tired of traditional dating avenues.
NZ sees a surge in Unified Communications to boost customer service ahead of the Rugby World Cup, with custom solutions leading the charge.
What if you could purchase software that let you unlock your car door and start the engine using your mobile phone? Sounds awesome, right?.
Japanese firm TOTO unveils Reynobond with EcoClean, a self-cleaning skyscraper coating that battles smog, likened to power of 80 trees.
Ford bids farewell to CD players, opting for USB and Bluetooth in the new Focus. Europe to see the change first, with global updates to follow.
Answer calls with a tap of your hand! Potsdam researchers unveil groundbreaking hands-free tech that keeps your phone in your pocket.
A family's leap to a state-of-the-art TV leaves them questioning if tech's crystal clarity robs films of their magic.
Unified Communications (UC) ushers in a new communication era, offering bespoke tech solutions for enhanced collaboration and efficiency.
Here are some of the trends identified by the New Zealand Unified Communications Market Report 2011 from Frost & Sullivan:.
Unified Communication (UC) is revolutionising how businesses communicate, with growth to $212.2m by 2017 powered by demand for collaboration tools.
The key to success for New Zealand service providers lies in forging strategic partnerships to meet customer demands.
A major crisis can be a time that tests relationships, but it can also be a time where the real value of IT partnerships are seen.
Kiwis set to spend $2.68bn online, with a third going abroad, as convenience and lower prices drive shopping habits, says PwC report.
Innovative partnerships between global and local NZ firms are creating a multiplier effect, bringing together the best of both worlds for customers.
Increasing demands for comprehensive IT solutions are pushing businesses towards strategic partnerships, requiring careful contract reviews.
A new asset management system has automated maintenance scheduling at Port Taranaki and given it just-in-time management of its spare parts inventory.
