The next paradigm shift for the contact centre industry may well be how to engage with customers through social media.
VoIP revolutionises business networks by combining voice and data. But to fully harness its potential, robust power protection, like the right UPS, is critical.
Unified Communications (UC) ushers in a new communication era, offering bespoke tech solutions for enhanced collaboration and efficiency.
Ousted HP boss Leo Apotheker bags over $10m in golden handshake after just 11 months, while successor Meg Whitman to earn $1 yearly.
US internet ad spend hits record $14.9 billion in H1 2011, up 23% year-on-year, as businesses leverage online marketing's clout.
Nokia to cut 3,500 jobs across Romania, Germany, and the US, adding to the 4,000 already planned in Denmark, Finland, and the UK.
Vodafone has been found guilty of false advertising breaching the Fair Trading Act, less than two months after receiving a $400,000 fine for the same charge.
Rumours say the device sports a 7-inch screen, runs Google's Android operating system, and will retail for US$250.
Online accounting vendor Xero celebrates reaching 50,000 paying business customers, having processed $50bn in transactions since launching four years ago.
Meg Whitman has been named as the new CEO of Hewlett-Packard, less than a year after Leo Apotheker was appointed.
Tablet market set to quadruple by 2016, with expected shipments of 253 million, said Juniper Research, challenging network providers.
Google chairman Eric Schmidt survives Senate antitrust hearing, but questions linger over search giant's practices.
Google's boss, Eric Schmidt, dismissed comparisons to Microsoft as he testified in a Senate hearing on anti-trust claims.
Flash games are evolving to 3D as Adobe gears up to launch Flash 11 and AIR 3, promising console-quality gaming on various devices.
Polycom rebrands Intelligent Core as RealPresence, aiming to boost UC interoperability and double revenue to USD $3 billion with open standards.
Telecom has boosted demerger incentives for stockholders, doubling the consent fee to 0.5% and adjusting interest rates to address credit rating concerns.
Google's executive chairman, Eric Schmidt, faces a Senate antitrust panel this week as scrutiny mounts over the search giant's dominance.
Numara targets mid-sized firms with IT solutions, offering a lifeline for those caught between the flexibility of small companies and the reach of large ones.
RIM's woes deepen as profits plunge by over 50% and shipments fall short, despite hopes pinned on new Blackberry 7 range.
Exec says regulation is needed to protect customers from American providers and their obligations under the Patriot Act.
