Latest News - Page 896

Omnichannel customer journey gains momentum in Australia, study reveals

Ecommerce Delivery Benchmark Report 2024 reveals nearly half of Australia's online non-food sales interacted with physical touchpoints, highlighting the growing need for integrated omnichannel strategies.

By Catherine Knowles • 3 min read • Thu, 29th Feb 2024

Generative AI

Accenture report reveals legacy tech debt hindrance for CSPs' growth

Accenture report reveals over 75% of Communication Service Providers grapple with legacy tech debt, impeding growth and business agility, despite strive for IT transformation.

By Catherine Knowles • 3 min read • Thu, 29th Feb 2024

Digital Transformation

BlackLine's modern accounting solution welcomes 1,000th customer

BlackLine's Modern Accounting Playbook achieves the 1,000 customer milestone, attesting its swift implementation and effectiveness in streamlining corporate accounting operations in a few as five days.

By Sean Mitchell • 3 min read • Thu, 29th Feb 2024

Generative AI

Cohesity unveils Gaia, its AI-powered enterprise search assistant

Cohesity unveils Cohesity Gaia, an AI-powered search assistant that interprets large pools of secondary data into knowledge.

By Tom Raynel • 3 min read • Thu, 29th Feb 2024

Customer Experience

The strategic imperative of integrating offline and online channels

Entry-level omnichannel capabilities reported in just 11% of firms, in spite of those companies with strong strategies seeing a 9.5% annual income increase and a 7.5% reduction in contact costs.

By Vipul Aggarwal • 6 min read • Thu, 29th Feb 2024

Storage

10 considerations for deploying AI in the cloud

Deploying AI in the cloud, businesses can leverage cost-effective scalability and advanced security, outweighing on-premise setups' challenges.

By Terry Smagh • 4 min read • Thu, 29th Feb 2024

Marketing Technologies

Adobe explores AI for bespoke audio & music creation

Adobe Research's pioneering Project Music GenAI Control, a tool with generative AI capabilities for customised audio and music editing.

By Tom Raynel • 3 min read • Thu, 29th Feb 2024

Data Science

Findex expands reach with acquisition of FiveP's MBA practice

In a major digital expansion, Australasian advisory firm Findex has acquired the Microsoft Business Applications practice from FiveP.

By Tom Raynel • 3 min read • Thu, 29th Feb 2024

Digital Transformation

Australia's first Indigenous sovereign cloud launched

Australia sees the launch of its first Indigenous Sovereign Cloud, a product of collaboration between DQA, Indigenous IT leader Dickerson Digital, and Microsoft.

By Tom Raynel • 3 min read • Thu, 29th Feb 2024

Risk & Compliance

New Relic releases Live Archives for enhanced log retention

New Relic launches live archives product offering immediate access to historical logs, reducing data rehydration needs.

By Tom Raynel • 3 min read • Thu, 29th Feb 2024

Risk & Compliance

FranConnect bolsters position with RizePoint acquisition

FranConnect enhances its position as a market leader by acquiring RizePoint, an international QMS provider, marking its third take-over in four years in its ongoing expansion strategy.

By Sean Mitchell • 3 min read • Thu, 29th Feb 2024

Customer Relationship Management

Australia Post signs digital transformation deal with Salesforce

Australia Post partners with Salesforce for a comprehensive digital transformation strategy, aiming to improve customer service across all sectors with AI integration.

By Sean Mitchell • 3 min read • Thu, 29th Feb 2024

EduTech

REINSW revolutionises training with Brightspace learning system

The Real Estate Institute of New South Wales (REINSW) hails positive improvements in training programmes since adopting D2L's Brightspace learning management system in 2023.

By Tom Raynel • 3 min read • Thu, 29th Feb 2024

Software-as-a-Service

iboss partners with Orca Tech to boost cybersecurity in ANZ

Cybersecurity firm iboss partners with Orca Tech to expand its Secure Access Service Edge platform across Australia and New Zealand.

By Shannon Williams • 3 min read • Thu, 29th Feb 2024

Unified Communications

Seismic's 2024 product release enhances AI capabilities

Seismic boosts AI capabilities and user collaboration with Winter 2024 product release, aimed at enhancing sales representative proficiency.

By Shannon Williams • 3 min read • Thu, 29th Feb 2024

Ransomware

Human error is the top cyber threat, according to CTOs

Human error is regarded as the most significant cyber threat by 59% of Chief Technology Officers, despite high adoption of security measures.

By Shannon Williams • 3 min read • Thu, 29th Feb 2024

Artificial Intelligence

ActiveDAM named 'Strong Performer' in Forrester report

Storyteq's ActiveDAM triumphs as 'Strong Performer' in Forrester's Q1 2024 report, revolutionising digital asset management.

By Shannon Williams • 3 min read • Thu, 29th Feb 2024

Power / Energy

Nokia unveils software to monetise backup batteries

Nokia's new Virtual Power Plant Controller Software turns idle backup batteries at mobile base stations into an asset, reducing energy costs and emissions.

By Shannon Williams • 3 min read • Thu, 29th Feb 2024