ServiceNow recently released the results of their new report that is base off a global survey of 1,850 corporate leaders.
The biggest revelation? The majority of organisations around the world have introduced advanced automation into their workplace, with nearly half of executives reporting that they will need it more broadly by 2018 to cope with rising work volumes.
The survey made it clear that adding machines to everyday work drives revenue growth, promises greater productivity, creates new job opportunities and connects employees back to the work they want to do.
Closer to home, the report revealed Australian companies are close to breaking point and in urgent need of intelligent automation.
“From smarter homes to cars, automation is already changing our lives. The findings of this survey prove the shift to automation is set to transform everyday work in Australia,” says David Oakley, managing director for ServiceNow in A/NZ.
“Australian companies are clear on the benefits of automation in the workplace, and are preparing their businesses for the future of intelligent automation.”
The report also found that fewer than half of business processes in AU are automated, with HR and Legal the worst.
“While many are understandably nervous about automation, it has the potential of creating jobs and bringing new economic opportunities,” Oakley says.
Australian executives recognise this, and many innovative organisations are already evolving their teams’ skills to help them thrive in an automated world.”
Interestingly, the report found that adding machines actually frees up employees to do the work they want to do, spurring creativity.
“Employees feel they’re working an extra day every week,” says Oakley.
“Automation can alleviate some of these pressures by taking on some of the admin work and freeing up employees' time for the work they’re passionate about.”