IT Brief Australia logo
Technology news for Australia's largest enterprises
Story image

2020 predictions: Security breaches, talent shortages and rapid RPA growth

By Contributor
Wed 11 Dec 2019
FYI, this story is more than a year old

Article by Keiran Mott, CEO of Veritec

As organisations throughout Australia make plans for the year ahead, it’s worth considering some of the ‘big picture’ forces that will shape the business environment in coming months.

Some will be a continuation of trends seen in 2019, while others are likely to be new additions to management radar screens.

The top five trends to watch out for in 2020 are:

Prediction 1: RPA will be deployed at scale

Robotic Process Automation (RPA) attracted increasing attention during 2019, and in the new year, it will enter the mainstream.

As well as private-sector organisations embracing the technology, government departments will acknowledge its potential and plan significant deployments.

Adoption rates will be boosted further by technology vendors, such as Microsoft, which are investing in and actively promoting the business benefits of RPA.

Across Australia, many businesses are already enjoying big advantages from RPA deployments where they have automated manual tasks and reduced operational overheads.

This process also frees people from many mundane activities and allows them to focus on more value-adding activities.

Increasingly, organisations will also realise that adopting RPA doesn’t require existing applications to be ripped and replaced.

Instead, new capabilities can be integrated with legacy software and systems, which makes it much easier to justify required investments.

Prediction 2: Another high-profile security breach will occur

Despite all the high-profile security breaches that have happened around the world, people still are not taking the issue as seriously as they should.

Unfortunately, this is not going to change in 2020 and there will be another high-profile breach during the year.

Even at board level, there is a widespread lack of understanding and investment which means the risk of further breaches occurring remains elevated.

Also, other than some reportable breach legislation, there is no mandated requirement for organisations to take their security more seriously, and so many are not.

Another issue that will raise the prospect of a high-profile breach is the increasing number of devices that are being connected to corporate networks, significantly increasing the attack surface. More points of entry give more options to cybercriminals.

Somewhat ironically, it’s going to take more large-scale breaches to occur before enough people will sit up pay full attention.

Prediction 3: The shortage of talent will become more acute

Everyone has been talking about it but, as an industry, the IT sector is simply not doing enough to address the growing shortage of talent.

Companies are content to poach staff from rivals rather than investing in the training required to foster fresh talent.

As a result, the shortages are going to get worse during 2020 before they get any better.

Often, it’s shortages in the IT security space that receive much of the attention, however, the problem is much broader than this.

As organisations move increasing proportions of their infrastructure to cloud platforms, the skills needed to manage this that are already in short supply will become even more stretched.

As well as businesses investing in fostering new talent, the Federal Government needs to re-examine its policies around allowing skilled migrants to enter the domestic workforce.

By taking this two-pronged approach, the challenge can be overcome - but it will take time.

Prediction 4: Mergers and acquisitions will continue

The trend of larger technology firms buying smaller companies was evident throughout 2019, and the pace will increase in 2020.

Unfortunately, this will result in a hollowing out of the gap between large and small vendors and a reduction in choice.

Customers will have fewer options to consider and will be more likely to have to turn to a large technology provider to get the products and services they require.

Nimble startups with exciting new ideas are also likely to also continue to be swallowed up by the larger players, leading to further market consolidation.

Prediction 5: Business applications will evolve

When you think about it, traditional business software applications have not changed significantly during the past 50 years.

In almost all cases, a request comes in, the application performs a function, a response is provided to the user, and the case is closed.

During 2020, we will increasingly see a more predictive approach being offered by applications. Driven by the addition of factors such as artificial intelligence and sensors, applications will be able to better provide support and services. 

They’ll shift from being reactive business processes to proactive business applications.

For example, alerts will be triggered when a system recognises that industrial equipment it is monitoring is likely to fail and requires pre-emptive maintenance.

Other applications will be able to monitor customer behaviour and spot those likely to churn to a competitor.

A compelling offer can then be made to encourage them to stay.

Other applications will monitor buyer behaviour patterns and match them against other factors such as weather forecasts.

In this way, they will help retailers ensure they always have the right mix in their inventories at all times.

During 2020, predictive and proactive business applications will become much more widespread.

The year ahead will be a period of rapid and constant change.

Predicted trends such as these will guide that change and help organisations take advantage of opportunities as they appear.

Hang on, because it’s going to be a wild ride.

Related stories
Top stories
Story image
Managed service provider
Barracuda MSP Day 2022 highlights MSP opportunities
Barracuda Networks has released a report showing global services-related MSP revenue is set to increase by more than a third in 2022 compared to 2021.
Story image
Kubernetes
Sysdig unveils new Kubernetes troubleshooting and cloud innovations
Sysdig has introduced two new innovations that look to help bolster cloud services and simplify Kubernetes troubleshooting.
Story image
Sustainability
Aligned Data Centers increases sustainability-linked loan
Aligned Data Centers has increased its sustainability-linked loan from $375 million to $1.75 billion to speed up the next phase of its strategic growth.
Story image
GapMaps
GapMaps Live to improve brand decisions on physical locations
GapMaps has released its latest service GapMaps Live, giving more insights and features to help brands make better decisions about physical locations.
Story image
Manhattan Associates
Shortening the click-to-customer cycle through smart technologies
Speed of delivery without accuracy is a dealbreaker for consumers. How can retailers operating in an omnichannel environment overcome the challenge of click-to-customer cycle times.
Story image
Cybersecurity
More than 40% of banks worried about cloud security - report
Publicis Sapient's new report finds security and the lack of cloud skills and internal understanding of business benefits are big obstacles for banks moving to the cloud.
Story image
Digital Transformation
The Huawei APAC conference kicks off with digital transformation
More than 1500 people from across APAC have gathered for the Huawei APAC Digital Innovation Congress to explore the future of digital innovation.
Story image
Vectra AI
Understanding the weight on security leader’s shoulders, and how to shift it
Millions of dollars of government funding and internal budgets are being funnelled into cybersecurity to build resilience against sophisticated threats, indicating how serious this issue has become.
Story image
Innovation
Fastly acquires Glitch, enables faster developer innovation
"This acquisition brings together two of the worlds best ecosystems for application development into a single, seamless developer experience."
Story image
Migration
Let’s clear the cloud visibility haze with app awareness
Increasingly, organisations are heading for the cloud, initiating new born-in-the-cloud architectures and migrating existing applications via ‘lift and shift’ or refactoring.
Story image
Cybersecurity
A10 Networks finds over 15 million DDoS weapons in 2021
A10 Networks notes that in the 2H 2021 reporting period, its security research team tracked more than 15.4 million Distributed Denial-of-Service (DDoS) weapons.
Story image
Cybersecurity
Cybersecurity prompts upgrade for 1.3 billion electricity meters
ABI Research finds Advanced Metering Infrastructure (AMI) and cybersecurity concerns are prompting the upgrade of 1.3 billion electricity meters by 2027.
Story image
Broadband
Telstra enters into new RSP agreement with Opticomm
Telstra has entered into an RSP agreement with Opticomm (A Uniti Group Limited subsidiary) to provide network fibre services to customers.
Story image
Qualys
Qualys updates Cloud Platform solution with rapid remediation
The new update is designed to enable organisations to fix asset misconfigurations, patch OS and third-party applications, and deploy custom software.
Story image
SpaceX
Australian space tech startup secures SpaceX support
Space Machines Company has secured the support of SpaceX as a launch partner in carrying SMC's Optimus Orbital Transfer Vehicle to space next year.
Story image
Data Center
Preventing downtime costs and damage with Distributed Infrastructure Management
Distributed Infrastructure Management (DIM) can often be a lifeline for many enterprises that work with highly critical ICT infrastructure and power sources.
Story image
Alteryx
Alteryx releases updates, empowers data insights for enterprise
Alteryx has released new advancements designed to aid enterprises with cloud analytics, democratise insights and ensure data governance.
Story image
Sift
Sift shares crucial advice for preventing serious ATO breaches
Are you or your business struggling with Account Takeover Fraud (ATO)? One of the latest ebooks from Sift can provide readers with the tools and expertise to help launch them into the new era of account security.
Story image
Ransomware
Alarming surge in Conti Ransomware Group activity - report
A new report has identified a 7.6 per cent increase in the number of vulnerabilities tied to ransomware in Q1 2022.
Story image
Digital Transformation
Pluralsight and Ingram Micro Cloud team up on cloud initiative
Pluralsight has teamed with Ingram Micro Cloud to build upon cloud competence and maturity internally, and externally support partners’ capabilities.
Story image
Cloud Security
Aqua Security createa unified scanner for cloud native security
“By integrating more cloud native scanning targets into Trivy, such as Kubernetes, we are simplifying cloud native security."
Story image
CrescoData
SPS network now available to CrescoData eCommerce customers
CrescoData, a Pitney Bowes Company and PaaS business in the commerce space, says its customers can now connect to the SPS Commerce Retail Network.
Story image
Customer experience
Gartner recognises Okta for abilities in Access Management
Okta has announced it has been recognised as a Customers' Choice for the fourth time in a row in the Gartner Peer Insights "Voice of the Customer" report.
Story image
Women in Technology
Huawei webinar emphasises the importance of women in tech
Industry findings by Coursera discussed as part of a webinar jointly organised by Huawei and Reuters Events found 6% more women enrolled in tech courses this year than in 2021.
Story image
Cyber attacks
Devastating cyber attacks expected to hit energy sector
Energy executives anticipate life, property, and environment-compromising cyber attacks on the sector within the next two years.
Story image
Digital Marketing
Getty Images delves into the world of NFTs with Candy Digital
Getty Images and Candy Digital, the next-generation digital collectible company, have announced a new multi-year partnership agreement.
Story image
Boost Mobile
Boost Mobile now makes up over 7% of Aussie prepaid market
Boost Mobile has doubled its market share over the past four years and now has more than 7% of Australia's prepaid market, equivalent to over 700,000 people.
Story image
Silver Peak
The path to an adaptive, modern network
Managing and securing the network looks different than it did just two years ago—especially given that most of these networks are made up of multi-generations of infrastructure stitched together over time.
Story image
Digital Signage
MAXHUB's Digital Signage range to bolster boardroom productivity
The new MAXHUB Digital Signage technology is purpose-built to make every kind of team meeting more effective.
Story image
Malware
New vulnerabilities found in Nuspire’s Q1 2022 Threat Report
“Threat actors are quickly adjusting their tactics and these exploits tend to get industry attention, but the threat posed by older and attacks still persists."
Story image
Sustainability
Equinix announces milestones on sustainability commitments
Equinix has released its 2021 Sustainability Report which outlines progress, innovation and accomplishments on key ESG commitments.
Story image
Training
Trojan cyber attacks hitting SMBs harder than ever - Kaspersky
In 2022 the number of Trojan-PSW detections increased by almost a quarter compared to the same period in 2021 to reach 4,003,323.
Story image
Digital Marketing
Similarweb acquires SEO and rank tracking company Rank Ranger
Digital intelligence company Similarweb, which specialises in analysing web traffic, has acquired Rank Ranger, a market leader in SEO and rank tracking.
Story image
Multi Cloud
Red Hat updates dev tools, empowers use of hybrid and multicloud
Red Hat has unveiled updates across its portfolio of developer tools, designed to help organisations build and deliver applications faster.
Story image
Vectra AI
Vectra’s inaugural Partner of the Year Awards revealed
APAC companies Baidam, Firmus, ShellSoft and Macnica have been recognised in Vectra AI's inaugural Partner of the Year Awards.
Exabeam
Find out how a behavioural analytics-driven approach can transform security operations with the new Exabeam commissioned Forrester study.
Link image
Story image
VPN
The most common online scams in Australia
No one is safe from online scammers, and many of these scammers have capitalised on the pandemic, using this confusing time to attack more people than ever.
Story image
Cybersecurity
Comcast to use ThreatQuotient for cybersecurity operations
Comcast, the parent company of NBC Universal and SKY Group, has chosen ThreatQ Platform and ThreatQ Investigations to meet their cybersecurity needs.
Story image
Ransomware
APAC organisations fail to disclose ransomware breaches
85% of organisations in APAC were breached by ransomware at least once in the past five years, but only 28% publicly disclosed the incident.
Story image
Microsoft
New Relic enters multi-year partnership with Microsoft Azure
New Relic has announced a strategic partnership with Microsoft to help enterprises accelerate cloud migration and multi-cloud initiatives. 
Story image
Surveillance
i-PRO releases smallest AI-based surveillance camera on the market
The new i-PRO mini network camera is now available, with a pocket-sized form factor and full AI analytics functionality.
Story image
Amazon Web Services / AWS
RedShield leverages AWS to scale cybersecurity services
"Working with AWS gives RedShield the ability to mitigate significant application layer DDoS attacks, helping leaders adopt best practices and security architectures."
Story image
ChildFund
ChildFund launches new campaign to protect children online
ChildFund says WEB Safe & Wise aims to protect children from sexual exploitation and abuse online while also empowering them to become digitally savvy. 
Story image
New Relic
New Relic launches vulnerability management platform
New Relic has introduced New Relic Vulnerability Management to help organisations find and address security risks faster and with greater precision.