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A/NZ healthcare organisation chooses Nintex to improve operations

Nintex has announced the Royal Australian and New Zealand College of Obstetricians and Gynaecologists (RANZCOG) has chosen the Nintex Process Platform as part of its broader member engagement strategy.

According to a statement from the company, RANZCOG decided to deploy Nintex Promapp to invest in technology solutions to achieve its plan of creating an agile, sustainable and innovative organisation and creating stronger engagement for the benefit of its employees, members, and trainees.

The organisation is a not-for-profit dedicated to establishing standards of practice in obstetrics and gynaecology, and women’s health. It is responsible for training and accrediting doctors throughout Australia and New Zealand to ensure high standards of healthcare.

Specifically, with this technology investment, RANZCOG is focused on improving operations around documenting business processes, identifying areas for improvement, increasing efficiency and engaging meaningfully with members.

Initially, RANZCOG will implement Nintex Promapp’s process management modules in a phased deployment, with the organisation first mapping out processes within each business.

According to a statement, this will enable the organisation to achieve more clarity, minimise duplication and determine ownership of different processes by being able to visualise both operational and compliance processes.

Following this, RANZCOG will apply lean and six sigma methodologies to the documented processes to improve efficiency, agility, decision making, internal and external communication and member service, and ultimately shift from business-unit-oriented processes to member-oriented processes, the company states.

RANZCOG head of strategy implementation Swathi Vennelaganti commented on the need of the company and the decision to deploy Nintex Promapp.

Vennelaganti says, “We wanted to improve process efficiency. Processes were often held by an individual, frequently in mind maps or in Word documents, and we needed a better way to capture this knowledge and share it across the organisation to provide consistency through greater standardisation and transparency.

“We selected Nintex Promapp because it facilitates more clarity around process variations and process ownership. We needed a platform that is intuitive and has the capacity to support a risk register, as well as a robust process management component with the ability to integrate processes and risks.

“Nintex Promapp’s risk register enables RANZCOG to list all possible risks together with defined ownership, so we can act promptly on mitigation plans through its real time risk review notifications feature.

"Previously, this information was held in an Excel spreadsheet which often handicapped the organisation with version control problems, so it was hard to generate up-to-date reports.”

On the overall aim with the rollout, Vennelaganti says, “Once fully deployed later this year, Nintex will empower us to create an agile, sustainable and innovative organisation and sets the path for continuous improvement, enabling us to create stronger engagement with members.”