IT Brief Australia logo
Technology news for Australia's largest enterprises
Story image

AI colleagues to be commonplace in Australia by 2030 - report

By Zach Thompson
Tue 31 May 2022

ServiceNow has partnered with Dr Catriona Wallace to publish a report looking at the tech trends and cultural shifts expected to change working life in Australia over the next decade.

A leading AI expert, Dr Wallace anticipates AI-powered' virtual colleagues' to be a fundamental component of business teams in 2030.

The shift will help to manage skill shortages as the country is already significantly digitally transforming post-pandemic.

In addition, Dr Wallace expects AI to be so widespread in the next 10 years that humans will interact with it hundreds of times a day, including when we are asleep.

The report, titled Digital Gold Rush, includes insights from meta-analysis, primary research, and interviews with business executives.

It states that 2022 is the turning point for digital investments, with corporate spending on technology growing by 65% compared to 2020.

Further, advances in AI have seen it become more affordable and, therefore, more widely adopted.

It also notes that the pandemic has facilitated the transformation in Australia's relationship with digital technologies by changing how people think about and engage with it.

The report's findings indicate four societal trends, including the emergence of 'machine-mates' (human-AI teams), the rise of hyper-personalised experiences for employees and consumers, the ethical considerations that will drive AI adoption, and the notion of issues diversity, where organisations will take a more proactive approach to managing employee disagreement on some of Australia's most divisive issues.

Dr Catriona Wallace says each of the trends will be underpinned and enabled by the rapid development of AI.

"Over the next decade, AI will become even more widespread in life and work. It will improve everyday activities, making tasks faster, smarter and simpler," Dr Wallace says.

"Today, the average Australian interacts with AI around 100 times per day through simple tasks like answering questions online, using digital maps to navigate, receiving recommendations for products and services we might be interested in, or interacting with virtual messenger bots.

"What many people wouldn't expect is that in the next decade, our interaction with AI will allow people to be more 'human'.

"Technological progress will give people more time to focus on what they value, what they enjoy, and better tools for businesses and society to manage resources more productively and sustainably. It presents a golden opportunity for Australia."

The report notes that Human-AI teams represent a shift away from current AI tools and toward AI teammates, with robotic process automation and virtual assistants forecast to become a key part of assisting people in completing daily tasks and work.

By 2025, the report predicts machines will spend more time completing tasks at work than humans and will be viewed as intelligent, valuable co-workers.

Additionally, AI will allow employees to be understood and treated similarly to customers.

The report suggests that companies and wider society will benefit from this shift, with work being spread more evenly between humans and their AI colleagues, causing greater productivity and improved wellbeing.

The report notes that this will result in people being able to make self-care a priority, and employers will also be expected to know their staff better and help them find balance, such as by using AI tools to identify overworked employees so managers can delegate work elsewhere to avoid burnout.

However, the report says there will also be many ethical considerations that will drive the adoption of AI, meaning AI ethics will no longer be an academic discussion but a business strategy.

Only 22% of Australians currently trust how companies are using AI, but 96% of executives say this figure is growing.

To manage this issue, regulators will take more decisive action against irresponsible operators throughout the next few years, and both employees and customers will choose to work with brands that actively implement ethics, accessibility and fairness in their workplaces.

This will make transparency crucial to business, sustainability, as well as diversity, equity and inclusion strategies.

The report notes that 61% of Australians don't think it's possible for people to have constructive debates about issues they disagree on, and to mend this divide, employers will bring in a mentality that normalises agreeing to disagree on societal issues, including vaccinations, climate change, pandemics, and technology.

As part of this, AI-based applications will assist organisations in finding their way through with 'pulse checks' of employee sentiment.

ServiceNow chief innovation officer Dave Wright says embedding AI strategies within the workplace would be a priority for executives over the next 10 years.

"How organisations plan and respond to this digital gold rush will make or break their future success," Wright says.

"With just 16% of executives saying they have a clearly defined strategy for digital6, and when the benefits from technology investments are increasing, the opportunity is clear."

"Executives have to consider the evolving attitudes and technological advances when investing for short, mid-term and sustained growth.

"As they invest, organisations must consider how systems, operations and people are working in harmony, or customer and employee experiences will suffer.

"Done right, it will deliver substantial benefits to people, society and our economy."

Related stories
Top stories
Story image
ASI Solutions
Western Australia CUA panel picks ASI as preferred supplier
Western Australia's Common User Arrangement (CUA) panel has chosen ASI Solutions as a preferred supplier for device hardware.
Story image
Ping Identity appoints Deloitte Australia as a partner
Ping Identity has appointed Deloitte Australia as a Consulting Technology Partner, uniting its offerings with the company's consulting services.
Story image
Barracuda customises training to fit ACSC Essential Eight
Barracuda has announced that its Security Awareness Training now provides a customised training curriculum in line with the Australian Cyber Security Centre’s (ACSC) Essential Eight.
Story image
Enterprise service management: the importance of a one-stop shop
In an online world, employees and end-users want one place to go for all their questions and requests. Intranet technology and self-service portals are useful tools that help serve this purpose.
Story image
EXCLUSIVE: Finding the best data center for your business needs with datacenterHawk
Companies using cloud are consistently looking for the best storage solutions to suit their enterprise needs and often have to go through rather complex processes in order to find the right fit.
Story image
Jamf introduces new content filtering solution for education providers
Jamf has announced the launch of Jamf Safe Internet, a new offering that looks to deliver a safe online experience to students while offering better management options for admins.
Story image
Your tools, your choice: why allow employees to choose their own devices?
Jamf Australia says giving your team the freedom to work with their digital device of choice could help to attract and retain top talent in a tight labour market.
Story image
Artificial Intelligence
Vectra AI named as AWS security competency partner
Threat detection and response company Vectra AI has announced that it has become an Amazon Web Services Security Competency Partner.
Story image
Artificial Intelligence
Salesforce announces new innovations for financial services
Salesforce has launched expanded financial services that offer more targeted and trusted automation to help teams unlock insights, deliver better customer service, and drive operational efficiencies.
Story image
MYOB snaps up Sydney-based management software specialists
MYOB has announced the acquisition of Sydney-based business management software and support specialists, GT Business Solutions.
Story image
How New South Wales state departments achieved cloud migration success
State departments in New South Wales are heading to the cloud to achieve better workflow solutions, and one company is paving the way for their success.
Story image
Artificial Intelligence
Decision Inc. partners with to expand offering
Decision Inc. Australia has partnered with to expand its offering to clients in the retail, FMCG, manufacturing, supply chain and logistics sectors.
Story image
Online shopping
Consumers want speed, visibility in return for brand loyalty
72% of Australian shoppers want complete online order visibility and 63% are loyal to retailers who deliver goods the fastest.
Story image
Artificial Intelligence
Eight top DevSecOps trends to support IT innovation in 2022
The use of DevSecOps practices is growing, as it is increasingly seen as the best way to produce high-quality and secure code. So what are the current trends?
PwC's Consulting Business and PwC's Indigenous Consulting are proud to play an important role in helping Australian Indigenous Mentoring Experience build IMAGI-NATION, a free online university for marginalised communities around the world.
Link image
Story image
Four factors to consider when choosing the right job accounting solution
Progressive job-based businesses can achieve success by strengthening their ability to quantify every cost attributable to the delivery of an outcome for a customer.
Story image
Enterprise Resource Planning / ERP
Five ways your ERP is letting you down and why it's time for a change
Wiise explains while moving to a new system may seem daunting, the truth is that legacy systems could be holding your business back.
Story image
Without trust, your security team is dead in the water
The rise of cyberattacks has increased the need for sound security that works across any type of business, but with any change, buy-in is essential. Airwallex explains why.
Story image
Artificial Intelligence
Juniper study reveals top AI trends in APAC region
Juniper's research shows an increase in enterprise artificial intelligence adoption over the last 12 months is yielding tangible benefits to organisations.
Story image
Industry-first comprehensive risk-based API security enhances protection
Application Programming Interfaces (APIs) have become a crucial part of operating web and mobile application businesses and are causing significant economic growth in the digital sector.
Story image
Monitors are an excellent incentive for getting employees back
The pandemic has taught us that hybrid working is a lot easier than we would’ve thought, so how can the office be made to feel as comfortable as home? The answer could be staring you in the face right now.
Story image
BT builds on Equinix partnership with new cloud offering
BT has launched a next-generation cloud connectivity offering extending its global network into strategic carrier-neutral facilities (CNFs) and building on its existing partnership with Equinix.
WSLHD and PwC’s Consulting Business came together to solve through the challenges of COVID-19. A model of care was developed to the NSW Health Agency for Clinical Innovation guidelines with new technology platforms and an entirely new workforce.
Link image
Story image
New study reveals 51% of employees using unauthorised apps
The research shows that 92% of employees and managers in large enterprises want full control over applications, but they don't have it.
Story image
Thales on recruitment hunt for next disruptive innovations
"Recruiting new talent is part of Thales's belief in the power of innovation and technological progress to build a safer, greener and more inclusive world."
Story image
How Airwallex helps businesses achieve globalisation success
As markets continue to shift, businesses need to be able to provide the same quality of service for customers regardless of where they are located around the world.
Story image
Businesses unprepared to defend against ransomware attacks
Ransomware attacks continue to impact organisations worldwide with high costs, but businesses are still largely unprepared.
Story image
Tech and data’s role in the changing face of compliance
Accenture's study found that 93% of respondents agree or strongly agree new technologies such as AI and cloud make compliance easier.
Story image
Four things wholesale distributors need to consider for FY2023
In a post-pandemic world, there are many things for a distribution business to juggle. ERP solutions company Wiise narrows down what companies should focus on.
Story image
Artificial Intelligence
Accenture shares the benefits of supply chain visibility
It's clear that gaining better visibility into the supply chain will help organisations avoid excess costs, inefficiencies, and complexity to ultimately improve their bottom line.
Supply chain
Discover the 4 critical priorities for wholesale distribution businesses in FY23. Are you worried about how supply chain issues may affect your business in 2023?
Link image
Story image
Multi Cloud
Cloud is a tool, not a destination
For many years, “cloud” has been thought of as a destination which has led to a misguided strategy that sees an enterprise trying to shift all its applications to a single cloud provider – regardless of the specific needs and nuances of each individual workload.
Story image
What brands can expect from Amazon Prime Day in Australia
Amazon Prime Day is the annual two-day shopping event, kicking off this year from July 12-13 and is the global online shopping platform's biggest sales event. 
Story image
Honeywell named Frankston facility services provider
Honeywell has been named the joint facility services provider for Frankston Hospital’s AU$1.1 billion redevelopment.
Story image
Data Protection
Five signs your business is ready to move to the cloud
Many organisations are thinking about moving to the cloud. But what are the signs you are ready, and what are the reasons to move?
Story image
Examining the future of ransomware threats with Vectra’s CTO
As customers' valuable data move to the cloud, so will ransomware. What is the current landscape and what do we need to know?
Story image
Tech job moves
Tech job moves - Bitdefender, Cohesity, Fortinet & MODIFI
We round up all job appointments from June 27-30, 2022, in one place to keep you updated with the latest from across the tech industries.
Digital Transformation
Discover the 5 signs your business is ready for a cloud-based ERP. Is your business being left behind as more of your competitors switch to the cloud?
Link image
Project management
Discover the 4 crucial factors for choosing the right job-costing solution. Is your team struggling to cost jobs and keep projects running on budget?
Link image
Story image
How the metaverse will change the future of the supply chain
The metaverse is set to significantly change the way we live and work, so what problems can it solve in supply chain management?
Story image
Supply chain
Supply chains continue to be disrupted, enterprises embrace circular economy
“Businesses urgently need to find a solution that can help them to manage this disruption, and transition to a circular economy."
Discover the 5 ways your ERP may be letting you down. Is your current system outdated, difficult to manage, and costing you a fortune?
Link image
Story image
Adobe study finds lack of digital trust and utilisation in Australian Government agencies
New research commissioned by Adobe has revealed a significant lack of digital trust within Australian Government departments, along with the continued underutilisation of key digital processes.
Story image
NEC expands Open RAN ecosystem with Aspire Tech acquisition
With its agreement to acquire Aspire Technology, NEC Corporation has further increased its capacity to deliver End-to-End Open RAN ecosystems.