Appian's new platform release enhances AI & compliance features

Appian has introduced the latest iteration of its platform, aimed at enhancing how organisations manage enterprise data and automate processes. The new version significantly broadens the range of enterprise AI applications and introduces expanded compliance features to help firms meet current and future AI regulations.

The advancements include the integration of a generative AI-powered chatbot, which has already shown transformative potential in the realm of public sector procurement. "The implementation of a generative AI-powered chatbot has transformed our procurement process," stated Michael Parks, Director of Procurement and Contract Services at the Texas Department of Public Safety. "This tool provides our procurement officials with immediate access to regulations, information, and guidance on state contracting procedures, all while leveraging secure, internal data and offering precise citations. By streamlining access to critical information, the chatbot enhances efficiency and enables our staff to focus on delivering exceptional service to the public."

The new release enhances several AI capabilities specifically designed to improve data and process automation. One of the significant updates includes Appian's AI Copilot, offering quicker answers from enterprise data and documents using plain language, reducing the number of steps required for information retrieval. The AI Copilot and AI Skills now meet HITRUST certification standards, a rigorous security and compliance framework that is particularly relevant for industries handling sensitive information, including healthcare data in compliance with HIPAA regulations.

Enhancements in the 24.3 version of the Appian Platform include:

• AI Copilot for data fabric, which is currently available in preview, allows immediate insights across enterprise data in a unified chat space. It provides transparent answers by citing the source data for verification.
• Enterprise Copilot enables users to locate information across curated document sets easily, even if they are not familiar with the specific documents.
• Process HQ with AI-suggested starting points accelerates process investigations by offering views with key performance indicators (KPIs), process details, and filters.
• AI Copilot in Case Management Studio helps users quickly locate information with case comment and document summaries, and aids in creating data fields with a guided data modeling experience.
• AI Copilot for developers automates test-case generation for expression rules, expediting the test generation process and increasing test coverage.
• The Prompt Builder AI skill is now available natively in additional new Appian Cloud locations, including Australia, Canada, France, the United Kingdom, Ireland, India, and Brazil, providing more support across regions in Asia Pacific, North America, Europe, and South America.

Other updates feature enhancements to the Appian Platform's data fabric, low-code, and automation capabilities. These improvements aim to streamline workflows by integrating people, technology, and data into a cohesive system, thus enabling users to address business challenges more efficiently and concentrate on higher-impact tasks.

Commenting on the development, Sanat Joshi, Executive Vice President of Product and Solutions at Appian, said, "Appian AI Copilot empowers users to explore and understand their enterprise data more effectively, using natural language and fewer steps. Now, you can ask AI Copilot questions about your entire data catalogue, providing comprehensive insights and enabling more informed decision-making."