Australian care groups adopt TechnologyOne's Plus AI

Several Australian aged care, community services and not-for-profit organisations have adopted or expanded their use of TechnologyOne's Plus artificial intelligence tool, including AnglicareSA, Southern Cross Care, Lutheran Services and PCYC Queensland.

The uptake points to broader use of artificial intelligence within core business systems among regulated organisations, rather than in stand-alone trials.

Built into TechnologyOne's ERP software, Plus lets staff query business data in natural language. It is intended to reduce reliance on conventional reports and dashboards while operating within the governance, security and compliance settings used by customers in tightly regulated sectors.

Recent users span several parts of the care and community economy. AnglicareSA is among the latest organisations to adopt the software, while Southern Cross Care is using it to simplify access to information for frontline teams across its aged care operations.

Lutheran Services is adding the software alongside artificial intelligence and automation measures aimed at improving efficiency and support for staff, residents and clients. PCYC Queensland has extended its existing relationship with TechnologyOne by adding Plus to a software estate that already includes supply chain, human resources, contracts, payroll, financials and corporate performance management systems.

Shift in use

The move suggests a shift in how some regulated organisations are approaching artificial intelligence. Rather than testing isolated tools, they are seeking applications that sit within the operational systems they already use for finance, workforce management and administration.

That matters in sectors such as aged care and community services, where operators handle sensitive personal and financial information and face close scrutiny over record-keeping, staffing and compliance. In those settings, software suppliers increasingly argue that artificial intelligence must work within established controls rather than around them.

TechnologyOne announced Plus in October 2025 and made it available to customers in March 2026. It describes the tool as part of its fifth-generation ERP platform, embedded across the broader suite rather than sold as a separate experimental product.

Cale Bennett, Executive Vice President, Regulated Industries, TechnologyOne, said customers were increasingly focused on practical returns. "Customers want AI that delivers measurable value while meeting the governance, security and compliance standards their organisations require," Bennett said.

He said customers were looking for tools that fit naturally into daily work. "Organisations need AI that is secure, practical and embedded directly into the systems their people use every day. Plus helps executives and employees by prompting faster workflows, generating insights and completing tasks faster through simple voice conversations," Bennett said.

Regulated demand

The latest customer names highlight where spending is emerging. Aged care providers and community service groups have been under pressure to improve productivity and service delivery while managing workforce shortages, tighter reporting demands and cost constraints.

For those organisations, one attraction of embedded artificial intelligence is easier access to information without requiring staff to learn specialist reporting tools. That is particularly relevant for frontline teams and managers who need quick access to operational data but may not have technical training.

Bennett said those pressures were shaping buying decisions. "As regulatory complexity increases and workforces face growing demands, customers are looking to improve productivity without increasing complexity. Plus helps users to be ERP specialists with zero learning curve," Bennett said.

TechnologyOne has been expanding its artificial intelligence pitch as software groups compete to show that generative and agentic tools can deliver clear gains within existing enterprise platforms. In regulated markets, that contest is likely to focus less on novelty than on whether suppliers can demonstrate useful results while maintaining auditability and control.

Bennett said demand had continued to build as customers moved from interest to deployment. "TechnologyOne has always evolved ahead of the market. As we continue investing in our fifth generation, demand for Plus is growing as customers realise tangible value and productivity gains," Bennett said.