Story image

Australian government turns to Rimini Street for SAP support

29 Jan 2019

Rimini Street a global provider of enterprise software products and services, and a third-party support provider for Oracle and SAP software products announced that over 10 Australian federal and state government agencies have switched their enterprise software support to Rimini Street from Oracle and SAP. 

The agencies that have made this move include NSW Department of Family and Community Services; Victorian Government Department of Economic Development, Jobs, Transport and Resources; Australian Hearing; and Open Universities Australia. 

These government agencies can supposedly achieve significant returns on their enterprise system investments and have realised savings of up to 90% on total maintenance costs compared to what they were paying the software vendor.

By changing to third-party support, these departments have supposedly unlocked substantial funds and have freed up internal resources that can be redirected to innovation initiatives and high-value projects within their organisation.

All Rimini Street clients benefit from the Company’s flexible enterprise software support model, including its Service Level Agreement (SLA) of 15-minute response times for all critical Priority one cases. Clients are also assigned a Primary Support Engineer (PSE) with an average of 15 years’ experience in their particular enterprise software system.

According to a recent global survey, “The State of Innovation,” conducted by Vanson Bourne and sponsored by Rimini Street, 89% of organisations across the globe agree they should be spending more on innovation, while 77% believe they are spending too much just “keeping the lights on.” 

In the public sector specifically, 70% of respondents cited being “locked into vendor contracts that restrict innovation” as an additional top blocker to their innovation efforts. For those public sector organisations who were able to find funds for innovation, 32% already experienced improved productivity, with 35% stating they have experienced an increase in customer satisfaction. 

Additionally, those public sector organisations that have been able to invest in innovation initiatives cited a nearly 15% decrease in the organisations operating costs overall, indicating a measurable return on their investment.

Why Aussie companies are struggling with data
The top culprits in poor data quality in Oz are human error, different data sources, lack of comms, inadequate strategy, and too much information.
Machine learning is a tool and the bad guys are using it
KPMG NZ’s CIO and ESET’s CTO spoke at a recent cybersecurity conference about how machine learning and data analytics are not to be feared, but used.
Pure Storage expands enterprise data management solutions
It has integrated StorReduce technologies for a cloud-native back up platform, and expanded its data fabric solution for cloud-based applications.
Seagate: Data trends, opportunities, and challenges at the edge
The development of edge technology and the rise of big data have brought many opportunities for data infrastructure companies to the fore.
TIBCO announces API management solution with cloud-native design
The platform aims to deliver key API management capabilities for enterprises adopting cloud-native development and deployment practices.
How blockchain could help stop video piracy in its tracks
An Australian video tech firm has successfully tested a blockchain trial that could end up being a welcome relief for video creators and the fight against video piracy.
How to gain an edge with data analytics in 2019
"With greater reliance on AI and machine learning comes human hesitation about the trustworthiness of model-driven recommendations."
Veeam achieves backup certification for SAP HANA
"SAP HANA enterprise customers can take advantage of Veeam’s backup solution for their performance-sensitive SAP environments."