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Australian government turns to Rimini Street for SAP support

29 Jan 2019
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Rimini Street a global provider of enterprise software products and services, and a third-party support provider for Oracle and SAP software products announced that over 10 Australian federal and state government agencies have switched their enterprise software support to Rimini Street from Oracle and SAP. 

The agencies that have made this move include NSW Department of Family and Community Services; Victorian Government Department of Economic Development, Jobs, Transport and Resources; Australian Hearing; and Open Universities Australia. 

These government agencies can supposedly achieve significant returns on their enterprise system investments and have realised savings of up to 90% on total maintenance costs compared to what they were paying the software vendor.

By changing to third-party support, these departments have supposedly unlocked substantial funds and have freed up internal resources that can be redirected to innovation initiatives and high-value projects within their organisation.

All Rimini Street clients benefit from the Company’s flexible enterprise software support model, including its Service Level Agreement (SLA) of 15-minute response times for all critical Priority one cases. Clients are also assigned a Primary Support Engineer (PSE) with an average of 15 years’ experience in their particular enterprise software system.

According to a recent global survey, “The State of Innovation,” conducted by Vanson Bourne and sponsored by Rimini Street, 89% of organisations across the globe agree they should be spending more on innovation, while 77% believe they are spending too much just “keeping the lights on.” 

In the public sector specifically, 70% of respondents cited being “locked into vendor contracts that restrict innovation” as an additional top blocker to their innovation efforts. For those public sector organisations who were able to find funds for innovation, 32% already experienced improved productivity, with 35% stating they have experienced an increase in customer satisfaction. 

Additionally, those public sector organisations that have been able to invest in innovation initiatives cited a nearly 15% decrease in the organisations operating costs overall, indicating a measurable return on their investment.