Avanade helps Interactive transform experiences with Microsoft Dynamics 365

Avanade has helped Interactive transform its finance and operations systems into a unified and highly scalable platform using Microsoft Dynamics 365. The new solution provides Interactive employees with quick and easy access to data and insights, enabling them to deliver a better customer experience. This work is part of the company's transformation strategy to be future ready now and drive double-digit growth over the next five years.

Interactive's solutions include cloud and managed services, data hosting, disaster recovery and hardware maintenance. When reviewing its business processes and operational efficiencies, Interactive found its existing collection of finance and operations systems to be disparate, costly and inefficient - resulting in a poor employee experience that hindered its growth objectives.

In July 2018, Interactive selected Avanade to help it transition to Microsoft's cloud-based enterprise resource planning (ERP) solution which empowers employees with business intelligence and insights to make fast, informed decisions. With Dynamics 365 for Finance and Operations, Interactive's teams can gain data insights using Power BI, create intelligent business processes via PowerApps without writing code, and automate workflows between apps and services.

Avanade was also selected by Interactive to drive a cultural transformation from within so Interactive's employees could adapt seamlessly to a new way of working.

 "Although we're in the early days of adoption, we're already seeing the benefits across our teams, including efficiencies in month-end reporting," said Interactive director of business transformation Ari Bouras.

"We selected Avanade Australia as our preferred partner on this journey because of its proven ability to effectively deliver the solution, and therefore the value, impact and results we required, within a short period of time.

 "With our deep expertise and breadth of capabilities focused on the Microsoft ecosystem, Avanade is thrilled to have been Interactive's technology partner of choice in its digital transformation journey to be future ready now," said Avanade AU MD Mac Ghani.

"Empowering employees with the right technologies and engaging them with a great experience leads to value for the business through increased cost efficiency, productivity and growth. In fact, research by MIT Sloan Center of Information Systems Research (CISR) shows that top-performing companies in employee experience achieve double the customer satisfaction and innovation, and 25 per cent greater profitability compared to competitors.