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BeyondTrust: Customers Choice for Remote Desktop Software
Thu, 7th Sep 2023

BeyondTrust, the worldwide expert in intelligent identity and access security, has been recognised by Gartner Peer Insights as a Customer's Choice for Remote Desktop Software. 

BeyondTrust earned an overall rating of 4.6 out of 5, with 91% of reviewers noting they "would recommend" the solution. Vendors placed in the upper-right quadrant of the "Voice of the Customer" report meet or exceed the market average Overall Rating and the market average User Interest and Adoption.

The "Voice of the Customer" document synthesises Gartner Peer Insights' reviews into insights for IT decision-makers. Gartner maintains rigorous criteria for recognising vendors with a high customer satisfaction rate to ensure fair evaluation.

Gartner defines the remote desktop software space as software that allows secure access and control of remote devices across multiple platforms. The software provides the same level of access as being physically present to manage and control the resources of the remote device. 

Furthermore, the software offers secure transfer of files in a live or unattended support session. The remote desktop software is generally used by IT professionals performing maintenance and support personnel assisting end users.

BeyondTrust Remote Support is a top solution to securely access and support any device or system, empowering IT service desks to focus on solving user problems while maintaining the highest levels of security.  

Remote Support drives service desk efficiency, simplifies compliance audits with a centralised session repository, closes security gaps related to remote access, and maximises value with a single remote support solution.

Customers around the globe have praised BeyondTrust's solutions through verified ratings and reviews on Gartner Peer Insights:

Director of IT (Industry: Government) says: "My overall experience with BeyondTrust Remote Support exceeds my highest expectations for a product of this type...This product works so well, is reliable, and has helped streamline my helpdesk operations; it has reduced my helpdesk manpower needs. BeyondTrust Remote Support is the creme de la creme of IT remote support tools. If you buy anything else, you're truly buying second best."

Technical Specialist IT/OT (Industry: Energy and Utilities) says: "We are delighted with BeyondTrust for remote support; we find it amazing. The ability to support all the different types of clients from a single panel and the ability to group computers into security groups so that technicians only have access to some of them make it perfect for our organisation. It also allows us to comply with cybersecurity policies."

Service Delivery Manager (Industry: Construction) says: "This product saves time and money. I can jump on multiple clients' machines simultaneously and solve many issues. The remote process is quick, easy, and only takes seconds, with no lagging or disconnects.

IT Operations Manager (Industry: Banking) says: "BeyondTrust Remote Support is the best support solution I have tested. It is easy to use and has all the features we need. I appreciate that there is an app that can be pre-deployed to all of our computers to make it simple to provide remote support to users as needed."

Engineer (Industry: Education) says: "BeyondTrust Remote Support is the Cadillac of Remote Support solutions."

Sam Elliott, Senior Vice President of Product Management at BeyondTrust, says: "With the most comprehensive feature set available in a single solution, and architecture options suited to today's security and compliance mandates, Remote Support enables our customers to deliver best-in-class support experiences."

"We believe the continued recognition as a Customers' Choice by Gartner validates BeyondTrust's strengths in this market, and we're honoured to receive this external validation from a trusted source."