Brainfish nets AUD $3.85M to supercharge AI customer support expansion

Brainfish, an Australian start-up providing AI-led customer support for online businesses, has successfully secured AUD $3.85 million in a second funding round. This brings its total capital raised to AUD $5 million in the space of just a year. Peak XV spearheaded the funding round, which will enable Brainfish to further innovate its product offerings and facilitate its international expansion ambitions.

Brainfish was established in April 2023 by former SiteMinder product developers Daniel Kimber (CEO) and Ajain Vivek Thankaswamy (CTO). The platform has been designed to assist businesses in resolving customer support queries in real-time, thus saving them valuable time while also heightening the customer support experience.

In the first year since its market entry, Brainfish has seen a dramatic 65% increase in its month-on-month growth trajectory. Already serving more than 300,000 users globally from varied sectors, including software companies and marketplaces, Brainfish's client list includes names such as ASX-listed giants Mad Paws and Airtasker. Additionally, the innovative customer support solution is already active for businesses based in Australia, the US, and Singapore.

This latest round of funding will enable Brainfish to focus on further enhancing its product innovation, setting the stage for a more aggressive international expansion. Daniel Kimber, Co-Founder and CEO of Brainfish explained how the customer support industry had been left largely unchanged for decades. "People today want quick answers that are accurate and contextualised," said Kimber.

"With the backing of the Peak XV team, we're able to continue pushing the boundaries of customer support and save businesses countless hours by delivering a superior product that works from the very top of the customer funnel. Bad bot answers just won't suffice anymore," he added.

Utilising proprietary AI search functions, Brainfish combines a business's knowledge base with a contextual understanding of the customer to deliver personalised, instantaneous responses. This technology allows companies to efficiently manage large volumes of customer queries without compromising quality.

"We started Brainfish with the mission to alleviate the frustrations of the support experience and provide customers with the technology to solve their own problems; our AI-first platform does just that," Kimber explained. "The market has responded incredibly well to our product in its first year, and we're firmly focused on growth to continue redefining the customer support landscape," he concluded.

Brainfish's successful funding round marks a significant milestone in its journey to revolutionise customer support with AI technology. With a solid foundation and ambitious expansion plans, the company is poised to continue reshaping the customer support landscape globally, offering businesses innovative solutions to meet evolving customer needs.